We have had WM services for almost a year and a half. During that time, we have had several instances of missed pickups, delayed pickups, our account noted that a pick up had occurred when it in fact did not, and also a change in our pick up day with no notice. All of these instances have caused overage charges which I then had to contact WM to have refunded. Over the past month, I have tried to contact the retention department to determine our contract status only to be kept on hold for an extended period and then have the call terminated. I finally did reach someone and requested cancelation only to be told that they would get back to me in three weeks time and let me know if WM will cancel my service without a cancelation fee. I also requested a copy of our contract which the agent was able to pull up and review while I was on the phone, but which I have not yet received. I have now sent a certified letter requesting cancelation. We'll see how that goes.

I am canceling waste management services after trying it for many years because of woefully lack of customer service. I called because my yard waste bin was not picked up last Friday Nov 25. The only options that the agent gave me was: 1) take the yard waste to a landfill, or 2) keep it until spring, both are unacceptable options. The agent did not solve the problem, just blamed the customer for the problem. I don't need to keep dealing with an unresponsive company, so I switched to Vierkant Disposal even though I have to pay a $75 cancellation fee. Even though it is costly to cancel it is worth for me the change. It is clear that WM does not understand about the lifetime value of customers. They don't see that by not picking up a yard waste bin, they lost all future revenues for the years to come. I will not choose WM again.Services: Junk removal, Yard debris removal

Requested a refund from WM back in November for an over pay of over $300. I have called back twice now inquiring to the where about of the refund and both times have been disappointed with the service I have received. The first time I was told it takes 4-6 weeks and I should be receiving it anytime. The second time I was told my request wasn't submitted until the 29th of December and the request was processed on the 23rd (which makes absolutely no sense that they processed my request days before I even requested it?!). She told me my account doesn't have any information as to where the check is at/if its been processed and when I requested to speak to the billing department was told she was unable to forward my call as the billing department doesn't have customer phone number...so now I have to wait for her to call me back with the requested information. Here they have a superior customer who never misses a bill - actually over pays my bill to cover any extra fees (leaves, extra bags, etc) and I get treated this way. Sad they bought out Garbage Man as that business was absolutely fabulous!

If you want to be nickled and dimed sign up for this service. Cancelled after numerous price hikes and still got charged for the next quarter of service even though we cancelled before the quarter started. Called to get a refund and instead got charged 34 more dollars because we hadn’t paid enough to cover our cancel charge. Worked through the math with customer service to show we should get a refund and promised to get it to us. Instead got charged the 34 dollars. The customer service rep straight up lied to me and charged me anyways. Save your money and use a local service.

You have several better options in the twin cities. If you value quality, customer service, dependability, or value, you will be disappointed with these guys. Missed pickups, late pickups, changed schedules, bad customer service, increase the rates that are already higher than several competitors. They even charge you a fee to cancel on prepaid accounts with no contracts. Absurd! I wish I would have shopped around more and trusted the reviews.

I found out on July 8th that I had a credit of $1,698. I was told I would get my refund in 6-8 weeks. After 4 weeks I called to see where they were at with the process. A refund was approved on July 25th. I was then told it would take 4-6 weeks to get my refund. I called again on August 19th to follow up. A check still hasn't been sent. Waste Management is setting on my money for 8 weeks probably drawing interest. If I didn't pay them in a timely manner, I'm sure I would be hearing from Waste Management. I'm so done with group. I asked to speak to the manager but I've been on hold so long I need to hang up and call back again to complain. Don't waste your time with these clowns. I'm cancelling their service. I wouldn't even give them one star but I had to.

WM is very undependable. I've only been using them for 4 months, and they have missed numerous pickups. Their customer service employees - while pleasant - are not able to solve issues. Taking my business elsewhere. Also, they charge $75 cancelling the contract early. Avoid the headache and use a different garbage collector.

Terrible yard waste service collection. First, WM forgot to collect my scheduled yard waste i.e., Thursday 11/7. I checked the bin on Tuesday 11/12, and found the yard waste had not been collected. After I informed them of their oversight, they promised me that the yard waste would definitely be picked by the end of Wednesday 11/13. I checked the bin at 8:30PM on 11/13 and the yard waste bin was still full.Analysis: I'm the gullible one for believing that WM cared about its customers. The saddest part is I beleived the rep. I spoke with on 11/12 who convinced me to trust her. I must congratulate such an accomplished liar. And, kudos to WM for a great con job!!!

I want to take this opportunity to publicly thank you for allowing me to make the decision to switch to Lakeville / Dicks Sanitation.On Thursday after our pickup, our bins were taken away. We had called and asked what was going on and they advised we had a past due payment, which was true as we had forgot as there was no mail or email that I received lately.We paid and finished our services with you on Friday one day after bin removal.I just received warning of past due payment today in the mail dated 6-14-18, which was sent last Thursday. So in your greedy ways of taking bins and sending the notice on the same day opposed to informing a customer of accidental missed payment, this has caused you to lose another customer.Thank you for this opportunity as Lakeville / Dicks Sanitation came in significantly cheaper than your services and actually seem enthused to have us as customers.

Waste Management online and phone payment did not work because they gave us an account number not recognized by the system then charged a $50 Resume Service fee even though we paid the invoice. Will be leaving this company.