Tom's Parts & Salvage AL 35601

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Cassidy Smith

If I could rate it 0 stars I would. The man at the front desk is very unprofessional and RUDE. I paid for a car part a day in advance because I was told my part would be ready for pick up the next day. When I called the following morning I was informed that it was not ready to be picked up yet and wont be available to be picked up until the next day. I NEVER raised my voice or said anything out the way to him. I just asked to speak to a manager or supervisor, that’s when he told me to just come back and get my money, then hung up in my face.

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Panoramic OG

Quoted me one price over the phone then I came in a few days later and the price had risen $100. The initial man I spoke to at the counter had pretty good customer service but an obnoxious man came out of the back with a smug “take it or leave it” type attitude. Put a $200 deposit down and waited 2 weeks for my part and heard nothing back so I called myself to check and miraculously the part had shipped the day I called and would arrive 4 days later allegedly. Then after leaving a google review a very rude lady called and said they were returning my deposit. I tried to inform her that when I finally received my part I may change the review to more stars but she talked over me and told me to drive back down to get a refund. I called back in to see if they could refund my money back to my card without me driving all the way back and the same rude man above answered and told me he did not care about my opinion of his customer service and cut me off when I tried to express my concerns. He doubled down on the take it or leave it mentality. It’s amazing that these places even stay in business. To make things even worse they respond to this review claiming the refund was because I said I didn’t want to wait. There is nothing in this review that says that. They just threw a tantrum. Don’t waste your time there, it’s not worth the few pennies you might save.

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Tim Holland

Called about a used part , but didn't have it and I asked the price of the new one , he was 70 dollars cheaper than all the high-end auto part stores , will definitely be seeing them for all my part needs . Thank you