MS Glass Outlet WA 98117

S

Sam Hallway

I’ve had two Volvo 240 windshields done with them in the past. The first one went great and functions as a windshield should. It’s the beige car. (November 2021) The second time around the work was extremely poor, they had to redo the job. After the redo it was just as bad of a job, that I was angry and annoyed and said screw it and took the car home. (February 2022) Now after those few years the poor sealing is starting to leak water into my car, rust is showing in the unsealed portions of the windshield, and due to where the leakage is my fuses are corroding and there is water on the floor in the rain or after a car wash. I called Gilbert/MS Auto Glass thinking they would stand up for the quality of the work even after a few years. Clearly not, Gilbert told me off for waiting so long for his poor work to fail. My bad! He said: “your car is probably bad” when I called about this issue. The warranty page on MS Glass website states “we provide warranties on our windshield replacements, covering any defects in materials or workmanship.” So even though there is clear defects and poor workmanship he doesn’t care. Do not give this business a dime. Update: Replaced the windshield with Safelight and they did excellent work. No more leaks. Cheaper than Gilbert’s shop at $309 after tax with a LIFETIME warranty. They came to my house as well. Highly recommended!

E

Erik Roisland

Had my windshield on my Forester replaced ($410 with tax) here and I noticed one of the trim pieces flapping up in the wind at high speeds only after the replacement. Turns out they broke a plastic trim piece on BOTH sides of my windshield and didn't bother to tell me. Avoid. If you must use them, take pictures of the trim surrounding your windows before they start...

R

Ruby

DO NOT GO HERE! GILBERT will be fine to most people, BUT if he makes a MISTAKE, he will not take responsibility and he will blame it on you. Especially if you're a woman. The other reviews about his raging case of machismo are NOT WRONG! He also uses a tactic of not answering questions and just staying silent as though he didn't even hear you. Right in front of your face. Very fragile ego alert. Like with others, he ordered the wrong glass for our vehicle and then tried to blame us, as though we didn't know the year & make of the vehicle. We've had the auto for years and buy accessories for it all the time, we definitely know the right model & year. I also specifically remember telling him the information. Waited a week for his parts to arrive, we came at the time he said, go into his office, and he asks the year again. I tell him. He gets quiet. What's wrong? I ask. He was realizing his mistake. He says nothing and storms over to the vehicle to look for himself. We're following him asking what's going on, just a stoney silence. Then he turns on me, saying "You told me the wrong information!" No, I didn't. Then he starts random accusations, "And you call me too many times!" I called him twice to set up the appointment. Is that excessive calling? My husband was frozen in shock watching this happen. "And then you get all- (makes a squinty face) you get bossy trying to tell me what to do!" Didn't tell the dude a thing, just showed up for the glass and he couldn't just be a man and admit he made a mistake. That's what real men do. This one is clearly either out of touch with reality, or he just really likes lying to try & shift the blame to others. So if you like being treated this way, head on over to MS Glass!