D & D Towing LLC MA 02127

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Darlene Grafton

Fast ,efficient, everything was done with Grace! One of the toe drivers Miguel took me back while he was eating his lunch. He brought lunch to his staff did a great job lady went to the phones I forgot her name I'm sorry just great great pleasure in and out on this frosty's cold day!

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Mai

I’ve been reaching out to get in touch with their manager regarding damage to my car for what seems like forever now. I watched their driver damage my car, my son’s father even caught it on camera. Every single time I call asking for their manager they are not around. And the one time I did speak to the manager he was very unhelpful, he said he’d give me a call back and was waiting for the footage from my apartment complex, well it’s been almost what 2 months now? I have a 2020 sonata with not even 50k miles on it. The driver damaged my whole undercarriage heat shield. At this point I’ll have to just take it to court if I want any money out of this.

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Daniel

My apartment complex unfortunately partners with D&D Towing, and my experience with them was awful. I pay for parking, yet the entire lot was full of cars that clearly weren’t supposed to be there, which should never happen since D&D is supposed to be doing regular checks to prevent this. When I called, they said it would take an hour to arrive—which was frustrating but manageable—but the real issue was the customer service. Monica, the woman I spoke to, was shockingly rude, dismissive, and completely lacking in empathy. Instead of helping, she cut me off, acted annoyed that I even called, and made me feel like I was the problem for asking them to do their job. After a long day, the last thing I needed was to be talked down to and treated with such disrespect. Between the lack of enforcement, the delays, and Monica’s nasty attitude, I have no interest in ever working with this company again, and if you have any choice at all, I’d suggest calling literally anyone else.