Henry's Wrecker Service VA 22043

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Nesli Bischoff

I feel compelled to write my review on the Falls Church page as well after seeing multiple comments from the company profile on other reviews saying that they always follow guidelines. This is completely untrue. The only reason I’m giving 2 stars and not 1 is because they refunded me the drop fee I paid for the tow operator, Ahmed, to unclip my car. This was also escalated to security, property management, and World Market corporate, all of whom confirmed the Henry’s tow was in the wrong. While it’s been one month since the incident, I still have a sense of fear that someone is watching me every time I go to Kingstowne shopping center. Original experience: I was inside World Market for 5–8 minutes to pickup my large furniture items. I had my hazards on and was parked at a curb with no applicable “No Parking” or tow-away signage, not blocking any hydrants and not on a yellow curb. The tow operator Ahmed was hostile and intimidating during the interaction and stated “I was watching you.” He said I needed to pick my furniture up over my head and walk it to my car in the parking lot. I was picking up a large coffee table and console table (see picture for reference, which says “team lift required”).

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T J

They damaged my car and ignored my calls! This towing company completely broke my fender line while towing my car. I’ve tried calling the manager multiple times, but they never answer or call back. I took photos showing the damage right after the tow. This is unprofessional and unacceptable — they need to take responsibility and fix what they broke. Be careful if you ever have to deal with them.

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DC E

Towed my undriveable car after I was in an accident (called by FFX County Police). I was kinda spaced out due to my air bags exploding around me; tow truck driver was very kind and professional which was a big help. The next day I arranged sale of my car as junk; the folks at Henry’s were very busy but took good care of me when I called and came to their Merrifield lot to retrieve and turn my vehicle over to the buyer’s tow. The desk operator was uber nice and professionally got me settled. Other folks nice too - even gave me some help when I had the wrong tool to remove my rear plate. The pickup driver was late and no one hassled me for being in the way (I probably deserved it!). Prices seemed to be set by FFX County Police, and I noticed capital and expenses to execute this work must be high, so really not knowing much they seemed fair to me. Overall not a fun experience, but the good folks at Henry’s really helped me get through it. Thank-you. Please don’t be offended if I am not in a hurry to repeat!