Spanky's Towing & Recovery TX 77701

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Trisha

They worked with me and explained everything I needed to do to get my vehicle out of pound. Read some bad reviews but my experience wasn't near as bad as I thought it would be. Very respectful people.

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Christopher Garza

I've never had such a delightful towing experience. The driver Mike was very knowledgeable about my truck and made the tow happen very quickly and efficiently. I wish all tow companies were as easy as this one. I almost would like to break down again in the area just to do this all over. I would highly recommend this company and if you get Mike as your driver, your one lucky SOB. Five stars

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habib owji

Today was a challenging day for me. I called and requested a heavy-duty tow truck to move a truck out of a tow yard. The person I spoke with on the phone was very reasonable and respectful, which I appreciated. However, when the driver arrived, things took a disappointing turn. There was no greeting, no handshake—he simply walked straight to the office and started talking to another driver. Once we began preparing for the tow, he kept coming up with excuses why he couldn’t get the trailer out. After we explained the situation clearly, he eventually agreed to try—but his attitude throughout was rude and dismissive. What made matters worse was how he treated me and the two other men who were with me, both of whom are Black. His behavior made them uncomfortable to the point that they openly said they felt he was being racist. That’s a serious concern and completely unacceptable. After he dropped the truck and trailer, I took a moment to speak to him. I told him, “What goes around comes around—everything in life is not about money.” I truly believe that. Respect and human decency should come first. I’m leaving this review to speak directly to the owner: this is the kind of behavior that gives the towing industry a bad name. I’ve been in this business for years and own two towing companies myself—one in Virginia and one in Tennessee. I would never allow any of my drivers to treat a customer like this. We all work hard and face enough challenges in this industry. Let’s not add to them by being disrespectful to each other. At the end of the day, we’re all just trying to make a living and support our families. A little respect and kindness can go a long way. , What truly matters in any business is how feedback is received and how the team responds. I want to thank Joshua Padia for his professional follow-up and respectful attitude. His response showed integrity and genuine care, which I personally appreciate. Because of his efforts, I’m changing my review to 5 stars. I also want to recognize the owner for building a team that values professionalism and customer service. Keep up the great work!