Volusia County Towing FL 32117

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Tan

MOST HEARTLESS, EVIL PEOPLE I had an incredibly difficult and frankly heartless experience with Volusia County Towing. Because I have undergone reconstructive surgery on my hip due to three separate fractures—including a broken femur and a stress fracture—walking long distances is extremely difficult for me. I do DoorDash to make a living and currently live in my car, so I parked directly in front of a Pizza Hut with my hazard lights on because the disabled parking was too far for me to walk comfortably. I was inside for less than two minutes simply picking up an order when someone came in and told me my car was being towed. Despite clearly seeing me limping, they singled out my vehicle and left other cars untouched (attached image). When I got outside, the tow truck was already leaving, and another Volusia County tow truck was parked in the lot. The driver of the parked tow truck told me I would need to pay $150 cash to get my car back. After walking for 45 minutes to their lot, the price suddenly changed to $193, which I paid via Zelle to someone named Paul (attached). By that point, I was in severe pain. I believe I dislocated my hip again or that the plates in my hip caused further damage to my femur head. I could not even drive myself afterward and had to park elsewhere just to wait for the pain to subside. That $193 represents nearly two days of my pay, and the stress and physical damage from this incident mean I will likely be unable to work for another three months while I recover. This was truly one of the most heartless experiences I have ever had. I have seen real conflict and dangerous people before—but nothing comes close to how these people treated me

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Anarose Velez

On 1/30/26, i Called the towing service through Allstate at 11:30 pm. First they couldn’t find my account using my name or phone number. Since it was my first time calling, i did not know how to find my account number. So they wanted to collect $159 to get my car towed. So i went back to the app till i found how to retrieve my account number for towing service. So i called again. The girl scheduled a tow to be between 1:30 to 2 o’clock. So i kept calling Volusia towing to find out the exact time and why they were not coming on time , and the dispatcher only know to say Idk. I called him three time and the last time i called was 2:15 am. Still said idk. He informed me that i needed to leave my key in the car under the mat by drivers side. Or leave my keys in the gas door ( impossible cause u need to go in the car to get that door opened). I said no to both. Then he said to leave my car in neutral. Crazy! So i went the car didn’t do anything he asked. Just parked it right cause i didn’t want to get it towed by the business there. They, yess, went and did the pickup at 7 am. Just imagine me waiting for a towing service from 11:30 pm till 7:15 am. Not a good experience. They need to have a better and knowledgeable dispatcher. Also he said he was going to call me back with an answer and never did. They were able to tow my car without the key and set in Park position not in neutral. I knew they could do it, cause i have being towed before when i was parked in the wrong place.

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Melanie Troxell

I live at Andros Isles Apartments in Daytona Beach. On 2/12/26, my father was visiting me from Alabama. He is disabled and drives a vehicle with a valid Alabama disabled license plate with a current blue disabled sticker on the left side. At 3:30 in the morning, Volusia County Towing removed his vehicle from the apartment complex. When he went out the next morning, his car was gone. He almost called the police because he thought it had been stolen. Instead, he went to the leasing office and was told it had been towed. His plate is clearly marked as disabled. It is permanent. It is not temporary. There is no reasonable way to miss it if you actually look. After pressure from apartment management, the towing company eventually agreed to release the vehicle later that afternoon. Because his car had been taken, he had to find someone to drive him 25 minutes to the tow yard. When he arrived, he was spoken to aggressively and told to “get your ass off the property.” He was not provided a receipt. My father has congestive heart failure. The stress of discovering his vehicle missing and being treated that way was unnecessary and unacceptable. If you are going to tow vehicles at 3:30 a.m., you need to verify what you are towing. Disabled plates are not optional details. They are clearly visible and legally protected. The lack of professionalism and basic procedural care is concerning. I hope this review encourages more careful verification before removing someone’s transportation — especially when that person is disabled.