1st Class Towing & Recovery VA 22041

R

Raquel Centeno

This is the most unprofessional and inconsiderate company I have ever dealt with. I requested a tow through my roadside assistance because of a flat tire making the car inoperable . My roadside had 1st Class do the request to have my car picked up and delivered on March 5th, to an address in Alexandria VA. I gave the CORRECT address to both my roadside and this company. I had faith that my car would be towed to the correct location which is a repair shop. I called my shop about expecting my car and to ensure to call me when my car was fixed. Come Wednesday afternoon I called the mechanic shop to see if my car was done. Lo and behold I get told that my car NEVER ARRIVED!!!!! This is UNACCEPTABLE! I immediately call 1st class to find out where my car was and what the heck happened. Mind you I have no vehicle and expecting to have a car already repaired. The guy at 1st class tells me that they accidentally delivered the car to the WRONG ADDRESS! They switched the numbers around and delivered it to 6419 instead of 6149!!!!! I was kind and held my cool, and asked them to please pick up my car as soon as possible and deliver my car to the correct address. The guy on the phone said that he would take care of it and contact me once it was picked up and delivered to the correct address. It is March 6th, and hours pass yet I hear nothing from them. I call that same night again and no one had the decency to answer my call (can’t even leave a voicemail), or respond to my text. Then come Thursday morning since no one is responding to my calls, I UBER to the wrong location to see if my car is still there, and lo and behold my car is STILL AT THE WRONG ADDRESS! Mind you taking time out of my day to see if they have done what they said they would. I call once again and finally get a guy telling me that his driver couldn’t find the keys to my car, yet 1st class were the ones who delivered my car to that location in the first place. So they knew keys were already in the car, because they would have needed it to deliver it to the wrong address!!! It is FRIDAY 1:00pm and my car is still at the WRONG LOCATION! This left me no choice but to call my roadside to have my car actually delivered to the right location. Making me pay TWICE FOR A TOW that should have never happened and still with a damaged flat tire! I am so disappointed and in shock of how unprofessional and unreliable this company is.

S

Syed G

Recently, when my car broke down on my way to a friend’s house, 1st Class Towing was a lifesaver. Their response time was impressively quick, and they arrived ready to assist in no time. Despite facing a challenging situation due to my car being in a difficult parking spot, which inevitably took a bit longer to maneuver out, their professionalism and patience shone through. This hiccup had nothing to do with the towing company’s capabilities but rather the tricky circumstances they were presented with. Once free, they carefully towed my vehicle to the nearest Porsche dealership, ensuring it received the best possible care. The team at 1st Class Towing handled everything with expertise and care, making sure my car was safely delivered without any further issues. Their fast, efficient, and friendly service made a potentially stressful situation much easier to manage. I highly recommend 1st Class Towing for anyone in need of reliable towing services; they truly go above and beyond, demonstrating a commitment to customer satisfaction and vehicle safety.

L

Linda

My experience with 1st class towing was excellent my car was stalled at my home. The company kept me informed about the service agent where abouts through a track system which was unusual but great! My car needed a battery but in the process he found another important issue that needed correcting. The service agent was outstanding, he went beyond his call duty and made me feel so comfortable being in his presence, that's important. Yes, I will absolutely use this company for future help if need be. Thank you all.