New Generation Towing And Recovery FL 34744

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Marissa Pringle

We were awaken when our car was towed at 4:30AM from our driveway (only because our car alarm went off). We caught up with the tow truck driver, who was agressive, and said we were towed for "breaking the contract" but would not elaborate. He said we could have our car back if we gave him $125 cash, or pick it up from the towing company office. Driver also had a weed pipe and vape pen in the front center console, and bragged how he knew which houses to target. He said on average he tows 30 cars a day from our community. We elected to go to the towing office. It was $185 to pay wtih card, and they took a picture of you with your ID to intimidate you into not disputing it with your credit card company. Overall, corrupt company that I'm assuming is tipped off/working with HOAs that need money. Police are well aware of their agressive nature, and will send out an officer if needed to help facilitate getting your car back.

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Scarlet Rodriguez

I understand that towing companies have a job to do, and this review is not about the vehicle being towed. The issue was the extremely long wait time to retrieve our car. We waited over an hour just to get our vehicle back. There was little communication, no sense of urgency, and the process felt very disorganized.As the first time I called they said they didn’t have it. 1 min after my husband called and they said they had it. After an already stressful situation, having to wait that long made it even more frustrating. If customers are expected to pay significant fees which it was like 200 dollars the least that can be provided is reasonable wait times and better customer service. I hope this company works on improving their efficiency and communication moving forward.

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nashary merced

I’m extremely disappointed with how my vehicle was handled. My friend has lived here for about seven months, and I have parked in the “future resident parking” area many times before without ever receiving a warning or having any issues. This situation felt unfair and poorly handled. Clear communication and consistent enforcement of parking policies should be a priority to avoid situations like this.