O'Reilly Auto Parts AL 36532

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Nick

Kelia and Cayden were awesome! Helped change a pain in the butt headlight bulb. Awesome service thanks so much y'all!

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Brianne Deslatte

If I could give 100 stars I would. My husband, 4 children and I were on the side of the road in Daphne. The screw for the air bleeder on the fuel filter cracked. we called so many other parts stores looking for the part, but the oreillys in fairhope had it. Petie confirmed he had it in his hand! My husband told him we were at a gas station with the kids and we would uber over there to get it. He told us no, he would drive from the store in fairhope and bring us the part. Petie deserves a raise! Not many places have customer service like this! Thank you so much Petie! Edit: About an hour after we left, and the truck was fixed, Petie called to check on us make sure we got back on the road! Such a great experience! All my money would go to this oreillys if we lived here.

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Dr. Staci Moore

Mixed feelings and mixed reviews. The guy that checked the battery levels and helped change the battery out was very nice and willing. He asked one of the other guys about changing the battery out and proceeded to do so even turned down a tip. Great guy but the next day... I had the new battery installed in preparation for a 5 hour trip out of town to receive and award at a gala. Upon my first stop on my drive the vehicle would not start. Fortunely AAA was called and they arived after about 50 mins. However he told me there was nothing that he could do. The bracket around the battery post was not tightened and it looked like there was a part missing. Needless to say the part was missing, as in gone but the manager at this location was able to manipulate it so that I could continue my drive. I was too late for my event. I was able to grab my recognition ad that was it. I had to wait and post so I wouldn't be reviewing totally out of my emotions. It would have been a 1.