Hatfield Auto Parts and Service AL 35209

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Chris Hollis

Really kind people and very respectful. I was unable to get the work completed right away. Trent was very kind, understanding and didn’t try and force the issue. Very timely and informative with what my vehicle will need. I would recommend people in need of mechanical repairs reach out and give them a chance. Great experience!

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Christa Bartle

Used these guys twice before for tires and they reminded me of the shop I worked at with my family so I enjoyed using them until today. First off, When I walked in he questioned my knowledge of what i told him I needed and he sent a guy out to make sure the tire size was accurate, maybe because I am a woman, but that’s just speculation. Second, I had one damaged rim from a fiasco with a curb. When I left their place yesterday, I had four. I called and spoke with Trent Hatfield, the owner. I sent pictures and he claimed it looked like “road rash”, implying it was like that before or I somehow managed to scuff up three rims on my 10 minute drive home. He said they’d have to inspect it so I brought the car up there already knowing from our conversation on the phone how it was going to go. He got his tire tech, Perry, from the garage and before even approaching the vehicle fully “I can already tell you that was already there”. He preceded to look at them saying it was old and there before like I knew they would speaking to them on the phone. Long story short, do not go to the business unless you want some severely damaged rims and they do absolutely nothing about it, but blame you and tell you they don’t know what to tell you. ** editing to state I never once stated I was goi g to leave a bad review. I left a review after going back to the shop and was told they couldn’t do anything because it was like that before. Like I said before it was not! Does not handle business well.

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Mark Cannon

I am a disabled veteran and a pretty good backyard Mechanic, so to speak. I can change engines, transmissions, and do pretty much anything that needs to be done to a vehicle. Sometimes, however, I have a problem, diagnosing an issue, and will occasionally take it to the shop to have this done. I left My van there on Friday so that they could look at it on Monday. I had already changed my O2 sensors, plugs, wires, and a few other miscellaneous things. The next thing I was going to do was change my ignition coil. My wife had me take it into the shop before putting any more money into it. It needed a battery, ignition coil, and oil pressure switch. One of the main reasons I don’t go to mechanics because I know, that in this case, for example, I could’ve gotten the parts for under $300 and it wouldn’t have taken an hour to make the repairs. My wife insisted that I go ahead After the $135 diagnostic fee just to make sure that they Couldn’t tell me that I must’ve done something wrong if the diagnostics were not accurate. Anyway, after paying $752. 83, I picked my van up Monday afternoon. Tuesday evening, my check engine light came on. I called them and I was told that I would have to pay another diagnostic fee. If it turned out that this wasn’t from a defective part are there work that they performed. Again, I’m a disabled Veteran and also a small business owner. Just out of respect for my customers, I would’ve done better than that. I would’ve told the person to bring the vehicle back in and we’ll see what the problem is. Just like one of the other reviewers said, I was hit with all types of reasons why they charge so much. Their scanners cost $4000 and they have to pay for updates and the parts you get from Autozone are cheap and probably come from overseas somewhere, Etc. This is exactly why I’ve only gone to a mechanic twice in probably 15 years. I can’t find one that generally cares about their customers. Imagine that I told them on the phone that I am a Faith based business owner and they replied that they were as well. Disappointing!