Jones Garage & Towing AL 36852

K

Karla Byess

Very good place to get your oil change. Anything mechanically? You need on your vehicle. They're honest sufficient.

J

Jalissa Allen

I really want to take the time out to say thank you to the 2 awesome men who came out to my rescue yesterday in the storm while I was trying to make it to work and pulled me out of a ditch I was greatly appreciated they acted quick and fast to get me out of the storm thank you guys again

J

Justin

UPDATED 9/10/24: The owner of the shops reached out and made things right. I'd feel a bit dishonest if I completely removed my original review so I'm going to leave it down below. Personally, I still wouldn't recommend taking a vehicle to the Lafayette shop, BUT I would certainly take it to their other shops as the owner has demonstrated that he cares about the customer and runs an honest business. My incident was likely isolated to just the Lafayette shop and mechanic working there. Most of the other reviews I see are for their main shop in Cusseta and it looks like the vast majority of people have a great experience there. Take your vehicle to the Cusseta shop and give them in a chance if you need work done Even if a mistake is made on their part, I have zero doubts they will make it right and take care of you. _____________________________________________________ STAY FAR, FAR AWAY FROM THE LAFAYETTE SHOP. I took my truck to their Lafayette location around the beginning of July for a Timing Chain Kit, Valve Cover Gasket, and a new battery that I was told it needed. On July 16th, I wrote a check for $1957.14 and picked up my truck. 20 miles later, my engine light turns on, the truck starts shaking and rattling, and the engine shut down. I was fortunate enough to have barely made it to my father's driveway right before the engine shut down . They sent a tow truck the next morning to take it back to their Lafayette shop. Supposedly, the parts they ordered were faulty. No problem, I'm understanding and patient. Things happen, I get it. Two more weeks pass by and the "faulty" parts are replaced and the truck was picked up again in the evening of July 24th, two days before I went out of town. I took a different vehicle out of town because I didn't trust my truck to drive that far after just coming out of the shop again. The following week, on August 1st, I noticed my truck was leaking oil in my garage. We were told to bring it back to the shop on August 8th. It was taken back and after THREE more weeks of being in the shop (now in week#8), I called today a couple of times today to inquire about it and was told it was done and driven a couple of times to make sure everything was good and that I could come get it. The keys were left there and I picked it up today and came home. Four hours later I walk out to my garage and it is still leaking oil. My truck sat in that shop for almost an entire 2 MONTHS (7 out of 8 weeks) while I maintained the patience of a saint despite being told countless times it would be ready on such and such day over and over again. I paid nearly $2,000 to swap one problem for another problem that didn't exist prior to the original work being done. The mechanic, Kyle, did call and apologize to me earlier this week, admitted fault, (week #8) and explain that his word and reputation meant something and he didn't want to tarnish that because he doesn't send out junk. While that is a respectable act, the damage has been done in my eyes and now I feel borderline scammed. I HIGHLY advise staying away from the Lafayette shop. Take your vehicle elsewhere, preferably a reputable dealership. You may end up paying a little more but your vehicle will be fixed and not sit there for months. If something goes wrong with the repair, a reputable dealership will prioritize you as a paid customer and have a sense of urgency with your vehicle. DO NOT LET THIS MECHANIC WORK ON YOUR VEHICLE.