United Auto Recovery AL 35215

M

Mia Duffy

Unfortunately, this company had possession of my vehicle for 6 days. During that time, my cargo mat was snatched from the rear of my 2021 Rav4. When I asked about it, I was told that it was not in there when they received the vehicle. My vehicle was full of larger items in the rear cargo, space. If i did not have the rubber mat that came with my truck, it would have slid everywhere. Also, I had no clue what that you could even remove the mat! It appears to have been snatched out because the rivets are snatched up and no longer lay flat in the place where the seat folds down. They said they took photos but I couldn't see them. I was given an opportunity to file a claim. I did, and they denied it. When you are having financial difficulties, it's very sad that a business would steal from you. I was made to feel that I was being dishonest. However, the day I came to get my vehicle, I saw a lady in a white Rav4 coming from the back lot. She appeared to be placing something in the rear. Could that have been an employee adjusting my cargo mat in her vehicle. Now, when I drive anything in the back, just rolls around and makes lots of noise. It makes me so nervous. I wish management would have corrected this. I would not advise any reputable company to use them. They WILL steal your things and deny your claim!!! Plus, when you arrive, it is a trailer that looks very sketchy.. Hopefully, if misfortune sends you to them, it is my hope that you have a better outcome than me. This place deserves 0 stars!!!!

J

Jauane Daniels

Went to pick up my son's car. A staff member ACTUALLY hit 2 parked cars trying to back it out! Manager was EXTREMELY rude! Had to call police!!! All around terrible experience

B

Brittaney Carter

If I could leave 0 stars I would in a heartbeat... I surrendered my vehicle to the finance company on March 1st and this place was assigned to recover it for them, Steven called me on Monday to make a plan to come get the car and asked me to leave the key inside it as he would be coming early on Tuesday, I felt uncomfortable doing so after thinking about it so I knew I'd be home until 6:30 AM and would leave the key in it as I left for work but when I awoke @ 5:55AM the car was already gone and the key was still in my possession. When I called to to tell him I had not left it inside the vehicle he was very rude and unprofessional stating I needed to drop it in the damn mail was the only thing he guessed could be done (mind you this is at my own expense) all he had to do was call me or knock on the door, i didn't want the car and was not going to stop him from taking it as I stated before I SURRENDERED IT!!