Advance Auto Parts AL 35216

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SAUDI

I recently replaced my car battery at your workshop. Unfortunately, the employee who performed the replacement forgot to save the car's memory settings, causing the screen to stop working. I contacted one of your employees and was advised to visit the dealership to determine the repair cost or bring a document from the dealership detailing the repair cost. When I went to the dealership, they informed me that they could not fix the problem and could not provide any documentation because they were not responsible for the problem. I then returned to your workshop, and one of your employees called the dealership and gave me the phone number of someone I could speak with. I spoke with him, and he advised me to check the fuse. After examining it, it turned out that the screen was damaged. Later, I visited another car screen repair shop, and they confirmed that the damage was caused by a battery replacement. I returned to your workshop and reported this to your team. Although you have always been polite and helpful when speaking with me, no action has been taken to resolve the issue. I kindly ask you to take responsibility and help resolve this issue as soon as possible. (((( The screen was working perfectly before the battery was replaced )))))). I will not update my rating until the issue is resolved.

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Felicia Pinkston

I had an excellent experience at Advance Auto Parts on Montgomery Hwy in Vestavia Hills AL, thanks to Charles. He was extremely knowledgeable, professional and thorough. He took time to explain everything clearly and made sure I had exactly what I needed before I left. His customer service truly stood out and made the entire experience smooth and stress-free.

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Rennie Lynne

Freaking love the guys here they are all kind & not creepy lol it's nice to able to go in & not have to worry as a woman that you will be treated like you are uneducated, or not fit to fix something on your vehicle. That's just a bonus though because Ms. Shawn is definitely helping to keep things running smoothly & she is such an uplifting & encouraging person. Wonderful customer service, educated & quick responses to all the silly questions I had. Anyway I've been in here several times this year ? & have received excellent service from the staff. The place is neat & clean. Thank you Ms. Shawn for the help, & for making me feel I could be my own mechanic with your positive attitude! ??