Stonewall Towing & Recovery LLC FL 33935

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Jayce Rylan Basco

Horrible experience. The skinny blonde woman in the office was extremely rude. 1. There is no designated area that says “OFFICE” so me and my spouse walked towards the bay to get some help with our issue and the mechanic in the bay proceeds to tell us that the office is outside to left and wait in there to be seen. As soon as we enter the office to wait, the blonde woman doesn’t even “greet us”. automatically gave us attitude rudely telling us we were not allowed in the office and to get out. Then proceeded to ask us “what do we want” instead of saying “How can I help you?” Like it is basic customer service etiquette. Instead of investing in a NEW GREEN TOW TRUCK this owner aka rude blonde woman should invest in taking some customer service classes cause hunny it takes more energy being rude than it is it to spread a kind word.

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Juan Rey

Spoke with Savanah to get a quote on a heavy duty tow , I kindly asked her to give me a quote on a worst case scenario (I have to get fees approved from a third party) she quoted me and said: it wont take more than ..... this is your quote..... I agreed on the quote. After the service was completed they tow bill increased close to $400.00. Called the office to ask for an explanation and she just gave me a nasty attitude over the phone. We are here working business to business trying to support the industry, I used them on the past and never had this issue. If you are not sure how much is going to cost the dont provide a quote.

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Angelica Garcia

Thank you so much Ivan with Stonewall Towing! We were in an isolated part of Alva with poor signal. You were very professional and took very good care of us and our car!