813 Towing Service FL 33605

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Patricia McCullough-Johnson, Broker Associate

I had an extremely concerning and unprofessional experience with 813 Towing early this morning. At 3:39 a.m. 03/09/2026 they towed my 2021 Jeep Wrangler Rubicon using a two-wheel tow with a dolly, which is not an appropriate or safe towing method for this vehicle. The manufacturer clearly states in the owner’s manual that this model must be transported on a flatbed tow truck only due to the design of the transfer case and four-wheel-drive system. Towing it any other way can cause serious mechanical damage to the drivetrain and related systems. What is even more concerning is that after reviewing previous Google reviews, I discovered there was a prior complaint from another Jeep owner stating their Jeep had also been towed improperly. This indicates that the company has already been made aware of the correct towing requirements for Jeep vehicles, yet they continue to use improper towing methods. Shows a clear disregard for proper procedures and for the potential damage that can be caused to a customer’s vehicle. When I went to retrieve my vehicle, the lot where it had been taken was behind a locked chain gate without an address marker for 725 14th Street Wimauma with no clearly visible address posted indicating the location. There was no office, no attendant, and no security present at the lot. When I arrived, the individual from the company was already inside the gated area, but the entire situation felt extremely unprofessional and unsafe. The person I encountered was a man in an unmarked van, wearing no company uniform and displaying no identification of any kind. As a woman retrieving my vehicle, this raised immediate concerns about safety and legitimacy. He asked for my driver’s license and my vehicle registration and took photos of both using his cell phone to upload the information into their system. This created serious privacy and security concerns, as my personal identification and vehicle documentation were being photographed with no visible credentials representing the company. I am extremely concerned the individual now has photographs of my driver’s license and my vehicle registration stored on a cell phone. Even if those photos are later deleted, modern devices typically store images in backups or cloud storage. The company only accepts payment in cash or through Cash App, no other standard form of payment, which is highly unusual for a legitimate business and raises additional concerns about transparency and accountability. Thankfully I had the means to pay but sympathize with any individual who may not have immediate funds to release their vehicle using a credit card and then would be charged escalated pricing. Another important point for consumers to know is that this company is not accredited with the Better Business Bureau, which further adds to the concerns about the level of professionalism and oversight associated with their operations. From start to finish, this experience demonstrated a complete lack of professionalism, safety protocols, transparency, and proper towing procedures. I strongly caution anyone against using this company. It is also extremely concerning that any HOA or property management association would contract with a towing company operating in this manner to enforce parking regulations. Because of the way my vehicle was improperly towed, I will now be taking my Jeep to the dealership for a full inspection to ensure that no mechanical damage occurred to the drivetrain or four-wheel-drive system. I have video from the yard I had to pick up my video but as to not violate that employees privacy, I refrained from posting it here. Overall, the entire experience—from the improper towing method to the unsafe and unprofessional vehicle retrieval process—reflects very poor business practices and a lack of regard for both customer safety and personal property. I would strongly warn others to avoid this company. I have video from the yard I had to pick up my video but as to not violate that employees privacy, I refrained from posting it here.

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vanessa

horrible experience! I reversed parked into a visitor parking spot where I have been continuously parking like this for multiple days a week since August 2025. I look outside my friend’s window as I see my car getting towed. I had no idea I couldn’t reverse in since it’s a visitor spot and there is no reason why the back of my car has to be shown. Also, many other cars park like this since the time i’ve been coming here and nobody has ever had a problem until now. This is obviously a scam for young college students and an abuse of power. I had to run all the way across the parking to stop this EVIL man. He said the only way I could get my car back was to pay $80 which I found so ridiculous since all he had to do was press the damn button to release it. He only accepted cash or cash app which I found insanely sketchy. When I questioned the legitimacy of this transaction he replied with snarky and rude comments. Super unprofessional overall! I handed him a 100 dollar bill, he said he had the change. My friend and I were just waiting around for about ten minutes, while he was doing god knows what. Someone nearby asked him if he was leaving soon, since he was blocking the only exit to an entire apartment complex. He rudely replied no and the visitor also mentioned that she saw him hit my bumper. After I already handed him the money, he randomly goes “So are you gonna give me my money or not?” I proceed to politely question him, as I thought I already gave him the money. He was very rude and predatory towards me. He said that he could “pull up the cameras” to prove it. Obviously I asked to see the cameras. He then says that the cameras are only for him and the cops. So he proceeds to “call the cops”. Then his little tower friend came as his “backup”. Even though we are two young girls who he is triple the size of combined. His friend didn’t even greet us and it was honestly super scary since this occurred at about 11pm. The worker friend literally started mumbling under his breath and was walking around us in circles. It was honestly such a waste of time so I ended up just giving him the money he was asking for. Horrible company, predatory workers, and overall just a huge scam!!!

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Samuel Villa Lopez

Be careful with this company. The driver refused to accept my debit card on a Saturday, claiming a 'weekend policy' that contradicts their own website and signage. He forced me to pay cash and then claimed he had 'no change' for a $200 bill on a $190 charge, effectively trying to force a $10 tip. When I insisted on visiting the office to get my change, he suddenly found a way to refund me via Cash App. Predatory, dishonest, and possibly illegal practices. If they tow you, know your rights: they are required by Florida Statute 715.07 to accept cards.