All Pro Automotive FL 32034

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Michael Wilsford

I took my truck to All Pro to have it repaired last year around the middle of October. Dropped it off on a Wednesday I think. Called over the next couple of days to see if they had gotten to check it out. They said they hadn’t but would check it out over the weekend. I got a call Monday morning from the owner. He said he had some bad news. One of his guys wrecked my truck SATURDAY. SATURDAY!!!! My truck was totaled because his guy pulled out in front of someone within a block of the shop. He (the owner) tried like hell to get me to let him fix it. (He’s a slick talker so I was almost convinced to do it. I decided not to and allowed my insurance company to come pick it up to valuate and compensate me for my loss. He (the owner of the auto shop) talked to his (agent/claims person) , so she called me to see if it was okay for her to come by and do the estimate for me? As we talked over the phone information was exchanged and the truth came out. She thought that I had wrecked the car and took it to him to fix. Once I told her “no, I did not wreck my truck, one of his guys did” she completely changed her tune. “Oh, he didn’t tell me that”. Then she told me, ya, you should go ahead and have them (my insurance) come and get it to valuate. There is so much more to this story but I’m trying to be somewhat brief. The damage may not look like much but I bought this truck brand new in 2009. I was proud that I had taken care of it and was going to drive it til the wheels fell off. I NEVER WRECKED THIS TRUCK In all the years I owned it. I understand accidents happen, but hiding it, then trying to swindle me by conning me into letting him do the work and then actually collect the money and fix it with junkyard parts for a profit is seriously low. So, now my insurance is going up, because his guy totaled my truck. I was without a vehicle for almost 2 months and I was ready to have an absolute meltdown over the time I dealt with all of this. Do yourself a favor. Avoid going to AllPro Automotive . THEY DO NOT HAVE ANY INSURANCE COVERAGE IF THEY WRECK YOUR VEHICLE, IT IS ON YOU AND YOUR INSURANCE. Just so you know!

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Josh Patterson

This would be a ZERO if google would let me. What a disaster... My girlfriend's moon roof got cracked and we were sent to All Pro through a third party company from her insurance. The insurance ordered the glass and had it shipped to All Pro. Shortly after they received the part they moved locations. We waited almost 4 weeks and finally reached out to them. They were clueless right from the start. It took three trips to their shop to convince them that the moon roof they had was ours and not for another vehicle. We asked three times for a quote for additional labor we wanted to get done which we never received. We wanted to get the headliner re-done because it had started sagging and the sun screen for the moon roof the cables had broken. When we dropped the car off we expected the headliner to get pulled and sent out to get re!-finished, and we were told a week or something. And that was fine. At one point there was some back and forth with them and the insurance about the mechanical for the sun screen. Mike said he was trying to get the mechanical covered by the insurance. I knew that they wouldn't cover it because the two are unrelated. At the five week mark I went to the shop. Mike told me he had gotten the mechanical approved and we were good to go. The next week I guess they called my girlfriend and explained to her that the mechanical was not covered. We were also told the headliner was at the upholstery shop. Knowing better I called the upholstery shop and they told me they did not have the headliner. Big surprise. I went back to the shop at this point HOT. When questioned about lying about the sun screen mechanical being approved Mike explained that I misunderstood him and that he was able to get the glass approved. The glass that was approved 4 weeks before even dropping the vehicle off. The conversation got heated, tempers rose and Matt, one of theor employees wanted to fight me right in their little hall way. Can't say I've ever had an employee at a business want to fight me. Crazy! A week later they finished the vehicle. 6 weeks later. Headliner done that we never got a quote for and the sun screen still not fixed. I think they called my girl and quoted her on the repair the same week we got the vehicle back. She declined the work because she felt like if she approved it, they would have the vehicle for another 6 weeks. Can you blame her? Six weeks to do a job that shouldn't have taken over a week. Multiple lies from All Pro. And her tan leather seats, covered in grease. I have worked in the automotive industry for 26 years now. I've ran automotive retail repair shops for a nationwide company. This was by far my worst experience at an auto repair shop. I have never seen a business drop the ball so many times. Unorganized. Unprofessional. Just the absolute worst

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Bratton Benfield

Do not!! I repeat do not use this shop!! Worst experience iv ever had I drive a f250 power stroke and the truck started leaking oil so I called and spoke to Matt and asked if they worked on diesel trucks and he responded with yes of course I drive one myself so I said great when can I bring it by and he responds with dropping it off Saturday morning so that’s what I did and said he would let me know what was going on with it so Monday I went by the shop to get a few things out of my truck and he lets me know it’s the upper oil pan that is leaking and possibly the crank seal I said well do what you have to do I just want it done right and he agreed so let’s just fast forward to two weeks later he sealed the upper oil pan and tested everything out and calls and says the lower oil pan is leaking and it will need a new one also so I said just go ahead and do what you have to do anyways I go get my truck and get there pop the hood check the oil levels and nothing is registering on the dip stick so I go to Matt and ask how much oil he put in my truck he says 15 quarts!! My truck only holds 13 quarts and I tell him nothing is registering so he states “it hit a air bubble” and tops it off anyways start driving home and oil is pouring out everywhere so I call the shop and let them know and send pictures and videos and he says he will help with repair bill because I live 5 hours from the shop and paid all pro 3,000$ so I get it home after stopping every hour to add oil and coolant because they damaged 2 oil cooler lines get it to the ford shop back home ended up paying ford 5400$ on top of the 3000$ because this shop used the wrong sealant, installed a cheap aftermarket lower oil pan, and installed rear main seal backwards I was without my vehicle for 5 weeks and they wasn’t true to anything they told me!!