AutoZone Auto Parts FL 34698

S

Shelbi Smith

Ron and Karyn were so kind and helpful. They continued to fix my light, even though it became very difficult to remove. The service is unmatched in comparison to other auto stores I have been to in the local area. Thank you both!

E

Elaine Oxman

Amazing customer service and fast battery installation from the young man who is taller with the dark hair his name was Tugg I believe! He was very nice I came in to see if they would test my battery after I had my neighbor use jumper cables to get my car started, I came down he was very nice testing my battery and showing me it was bad! He got the battery and installed it in a couple of minutes! I was so happy when it started, Then he did run a second test on my battery and everything else I now know the battery and everything else is in good working condition thank you so much for the great service! The entire store was full of knowledgeable people who were all very helpful thank you so much for the great experience!

V

Vigil Family

UPDATE 1/12/26: I received an almost immediate response from corporate after posting my review. Then today I got a call from Aaron, regional manager who, in a very professional manner addressed my issue/concern and immediately worked to make it right. I appreciate the professionalism, accountability for the unfortunate interactions and effort to recover a relationship with a customer. He restored my confidence with a simple, short telephone conversation. Thank you, Aaron. 1/8/26 - I purchased a headlight which the young man working at the counter graciously agreed to install for me. Unfortunately, shortly thereafter, the headlight stopped working. I YouTube’d, how to remove the bulb myself, and when I did, I found that the bulb had somehow burst into flames and ruined the entire connection to my electrical system. When I returned to the Dunedin location, they refused to provide customer service, no store credit, no refund. Now not only do I need to replace the bulb, but I have to replace the assembly that was melted in the process. Apparently advanced auto parts down the road has a one year warranty for defects in headlight bulbs, but AutoZone does not. A $20 purchase gone wrong just cost them my business for life and has now cost me not only the original bulb but the repairs to make it functional again after the mini-fire it created. Shame on you for not even attempting to recover this.