Pep Boys Auto Service & Tires FL 33549

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Lu Von

2 hours waiting for an oil change! This is insane! Really bad services! I got my appointment at 3pm! The staff are completely ineffective and inefficient, constantly making excuses and speaking ill of me. I'm constantly on the lookout for them. The service is terrible, the staff is very poorly trained, and I don't believe these are the values, services, or purpose of this company, especially when for $15 more elsewhere you can get a service in no more than 15 minutes. Only two cars! And just they putted the oil! $83 and other brand I can pay $15 more and 10min Im done! Really bad experience here

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Jon De La Cruz

I came here recently for four new premium tires and an alignment. The staff were friendly, the prices were fair for the work, and they got everything done in just a couple of hours, which I appreciated. That said, the attention to detail was lacking. After paying, I noticed they had added about $150 in tire warranties that were never discussed or approved — something I had to go back in and have removed. Then when I checked the new tires, I realized one of them was nearly 2½ years old (from May 2023) while the other three were 2025s. They said they didn’t have the right one in stock to replace the older one and asked me to come back a few days later to swap it out when they restocked. So I went back to them a few days later, and they swapped out the old one for the new one relatively quickly. But unfortunately the new tire was very under inflated, which set off my tire pressure sensor, and I had to fix and recalibrate it myself. Overall, the team is polite and the pricing is reasonable, but I left feeling like I had to double-check their work at every step. For something as important (and expensive) as new tires, that was disappointing.

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Melanie Nieman

I was very disappointed with my experience buying new tires at this location. First, I was told that if I dropped my car off early it would be done in 2 hours so I was there at 8am. I didn’t get my car back until after 3:30pm - 7.5 hours after I dropped off. The second issue was the workmanship. As seen in these photos, they didn’t bother to clean up after the installation. No one should have their vehicle returned to them looking worse than when it was dropped off but I just wanted to get on with my day and left. However, upon further inspection when I got home, I found that 3 out of 4 of my brand new tires were missing caps, so I immediately went straight back to the store. They initially tried to give me the cheap, flimsy, plastic caps that we all know don’t last very long but when I brought it to their attention they miraculously found the 3 metal caps that matched the one already on my car. Did they ultimately resolve the issue? Yes, but it shouldn’t have taken a second trip AND an additional complaint to get to that point. I won’t be returning.