Lethal Performance FL 33414

B

Big Dennis

My experience with Lethal Performance was extremely disappointing and misleading. On Dec 18, I requested to cancel my order due to shipping delays. At 9:48 AM, Angelo from Lethal Performance emailed me stating that the cancellation had been requested and that “once it has been cancelled your refund will be processed in about 3–5 business days.” Based on that message, I reasonably relied on the belief that the order was being canceled. Later that same day, I was informed the item had already shipped because tracking information was delayed and not provided to Lethal Performance in time by their supplier. This delay was entirely outside of my control and occurred after I had already been told the cancellation was in progress. Throughout the email chain, I repeatedly asked Lethal Performance to confirm in writing that I would receive a full refund with no deductions, since the shipment occurred due to internal communication delays. That confirmation was never provided. Shane then stated in writing that he would provide a return shipping label, which he did. At no point was I informed that this label would later be charged back to me. Only after the item was returned did Lethal Performance quietly deduct the cost of: • The original outbound shipping (despite shipping being free at checkout), and • The return label that they provided, without disclosing that it would be deducted from my refund. When I questioned the missing funds, I was told that the label “was never said to be covered,” despite the fact that it was issued by Lethal Performance and no cost disclosure was made beforehand. This effectively meant I was told one thing, acted in good faith, and then charged after the fact. This is very shady business practice, and I would strongly steer away from this company.

M

MusselmanMedia

This company provides very well for their customers. Amazing Communication! I was kind of paranoid a few times so I reached out and called a few times but they never were annoyed I hope. Angelo I believe it was and Matt were amazing and helping me stay updated on delivery times and steps of the process. Smooth Drop off of package. The driver was very professional and kind! very genuine all around. Will trust them with the next order. I ordered a paint match cervini cowl hood.

J

Jonathan Shadis

Very easy to communicate with! I've made four orders so far. Chris W. and Steve G. have been more than helpful with technical questions, as well as helping with orders. I mistakenly ordered two sets of spacers (two sets = eight spacers) when I obviously needed only four. They promptly identified the issue, corrected it, and refunded the extra cost before I even knew what had happened. Lethal Performance is running strong on honesty and professionalism. Thanks to your whole team!