Norfolk Auto Body & Repair MA 02124

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Millicent Rossi

I’m an older woman with pretty significant health issues. Frequent appointments with my doctor mean that I need my car. One thing about the owner, he does his best to make sure I’m in and out. If I want or need multiple appointments at the shop, I get them. I never feel like I’m getting robbed and the costs is always discussed prior to the work-no surprises. If something can wait, he tells me. If it’s an emergency, he tells me. I always know what’s going on with my car.

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Mentalmente Limpia

This workshop is rubbish. They lasted almost a month to replace the right fender and paint along with the front bumper. They told me that they changed some parts such as plastics and what they did was that they glued it with plastic steel and apart from that they damaged the paint on my factory of some parts where they did not have to paint I had to return because some plastic parts of the engine could not and now I am going to have to return again because I found a broken front light that was supposedly new, everything is not square

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Ms Keya

I ended up paying additional for a rental as the repairs were not completed w/in the 30 days I had to a rental. Poor communication and they took extremely long to complete repairs. When I called for an update they said I had to speak to my insurance. When I spoke to the Insurance they said I would need to speak to the shop, they have the car. I called Norfolk again when I no longer had transportation and was told that the car is almost complete that it needed to be detailed and that someone would call Monday morning as they are closed on the weekend. I reached out to the shop around 2:15 on Monday and explained I was calling to check on my car, someone was supposed to call me in the morning. The person on the other end said they were not open yesterday(Sunday) I was confused because I didn't say anything about yesterday. I explained I was told someone would call me in the morning and no one has yet. again he said something about not being open on Sunday. I asked what was he talking about, no one said anything about Sunday, I said someone was supposed to call me this morning and no one has... He said oh, well the way you said it was like.... Beyond unprofessional, instead of trying to argue with me about when someone was supposed to call, he should have been asking my vehicle information so he could provide the update. Ultimately he said he had to call the insurance to check the status.... More lies and time being wasted because when I spoke to the shop on Friday I confirmed everything was all set and they provided my out of pocket balance. Ended up being another day without my vehicle! When they called back, I was informed that the person detailing my truck has to leave and that I could pick my truck up tomorrow. I explained that on Friday I was told my car had to be detailed and I know it does not take that long to detail a car. Then he said oh he has to pain the driver door... Lies upon lies! I do not live in Boston, so there will be another day of trying to get to and from work. All they had to do was be honest about the status of the vehicle and I could have made arrangements. I only used this repair shop as it is a preferred shop for my insurance company. This is the First and LAST time I will use this shop! Horrible communication and Customer Service!