Stephen's Auto Body Inc. MA 02176

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Tone Def

Huge shoutout to Stephen’s Auto Body in Melrose, MA for an outstanding experience. Estimator Shawn Bolger delivered superior service from start to finish – clear communication, helpful guidance, and true professionalism throughout the process. The team did an awesome job repairing the bumper on my 2016 Audi Q5; the car looks fantastic and the work is flawless. ✨? Highly recommend Stephen’s Auto Body if you want quality workmanship and great customer service. ??

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Steven Paine

This autobody shop has had my vehicle for almost a full month. Today was the 3rd time that I have been lied to about the completion time and when the car would be ready and have the work completed. The car was initially dropped off on 12/22 and I was told "it might be take two weeks or so to fix because of the holidays". We were. On 1/5/26 I called to check in and was told that a few parts were back ordered and it would be a few more days before the car was ready but it would be done by Friday the 9th. On Friday 1/5 I called again to check in and was again told the vehicle would not be done until the beginning of next week. After calling again on 1/13/26 we were told that the car would be "for sure" finished by EOD Friday 1/16/26. I personally called at 2pm today to confirm it would be ready to which the receptionist told me, "it needs a few more hours but will be done today". My family and I stopped by at 4:30pm today, 30 minutes before closing as we had still not heard anything about a pickup time, and the front of the car has still not been put back on. With the mechanic now telling us that the car wont be finished until 1/19 or 1/20. The staff at Stephen's Autobody has only been consistent with the lies they have communicated on over the last 4 weeks and I could not discourage patronage to this business anymore. Save your time, save your money. Do not do business with Stephen's autobody.

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Charles Bishop

Outstanding service from start to finish. Towed my vehicle to the shop on Tremont Street, took care of insurance correspondence, and made great repairs. Customer service went above and beyond. Highly recommend.