Alan's Auto MA 02176

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Jiashu Guo

We had one tie rod replaced, and two days later, the tire broke and the steering wheel was off. After repairing the tire, my husband and I asked about alignment (which is always required), and the owner was rude, yelled at me on the phone, and used inappropriate language. He never informed us that alignment was needed. We later had it done by a certified technician, who confirmed that alignment is always required after a tie rod replacement — and even said that for the high price we were charged, it should’ve been included or at least discussed before the work was done. Unprofessional and overpriced. Don’t waste your time here.

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Preethi M

If I could give them a 0 I would and should have read the reviews before going there. Don’t ever go to Alan’s, I just stopped by for a state inspection and the rudest person ever. I just walked into the garage because no one was there in the office and the owner was like go into the office I’m talking to the mechanic and I’m like no one is in the office and he mumbled it 3 times to me. And as I was walking back to the office he was “does she not understand English”. I walked away after this. So rude, how do you expect to stay in business.

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Paradee Stickney

I got the state inspection done today. I called to ask if they have an availability and they said yes just come in with registration in the passenger seat. It was done within 5 minutes. They were polite and got the job done. Will be back!