TOPS NY 13027

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Anna Custer

I have shopped at the Bville store for 50 years. First when it was P&C and then Tops. Most of the employees could care less about you. You used to be able to go to the store and receive a friendly hello as you were doing your shopping. You always new who the manager was because he was always moving about the store and interacting with customers and employees. The last few that have been there have been the rudest people I have ever seen in there. I have always made it a point to say hello to any of the workers throughout the store over the years and have always received a greeting back. Not anymore you are looked at like you said something wrong. There are about 4 longtime employees that keep me patronizing that store. Shelves are being stocked during shopping hours now. Isles are totally blocked off many times. If you ask one of them if they could reach something for you, I've been told to go around. Many times we shoppers just step in and help each other because we are tired of getting the bad attitude. I love having a new employee cash me out because they are still friendly and haven't got the bad attitude yet. They act happy to be there, at least for a little while. I spend around 300.00 every week at that store. I also shop for 3 other people and spend 2-300.00 for them. I would think employees would understand that they wouldn't have a job if they didn't have customers but we are just looked at like an irritation to their day. I am gradually transitioning to buy all my groceries from Aldi's and Wegmans.

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Joseph Stolar

Excellent store all your needs nice location ?.

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Austin Williams

The level of incompetence is insane made the mistake of paying with cash and no one could help reverse the payment so I could put it on a card. when the idea of a return was brought up they said they wouldn't give me cash back you guys are the worst and I'm done with the mediocre service better off spending the money at Wegmans