Tracey Road Equipment NY 13057

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Joe Perez

Jan 26,2926 came in for a truck repair but unfortunately like most dealerships they couldn’t get me in for a couple of days. I will says that the service writer was courtesy and very professional understanding of my situation, but there’s only so much they can do. Although the lot was full of snow, they did try to keep it maintained and cleaned and safe. The building and all the common areas were very clean and so far it seemed to be just a place to come get your truck work done. UPDATE: I can’t say "THANK YOU" enough to the team at Tracey Road Equipment. They were able to get my truck in the shop earlier than expected and found the problem with in a couple of hours. After the parts were ordered and received they shop manager had a great mechanic get them installed and get my truck back to me. No one Hope's for a breakdown but hopefully next time I'm in Syracuse New York and I can take it to Tracey Road Equipment

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Joe

Worked with Robert from the parts department. He was very knowledgeable and very prompt. The best parts man I’ve worked with in a very long time.

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Paul Goldstein

Bought a truck from these guys and supposed to have warranty up to 500.000 miles and head gasket blown at 375.000,ege cooler went vad at 175.000, radiator broke at 275.000 ans nothing is covered under warranty the worst one is they don’t even care .staybway from these people.it will be reported to freightliner,Detroit,BBB AND local attorney general if they don’t fix the head gasket!this review will stay here untill I hear back from them!