Blue Line Automotive NY 13060

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Gabrielle Welsh

Avoid at All Costs Blue Line Automotive completely failed to fix the original issue I brought my car in for, yet somehow still managed to charge me over $300. Communication was nearly nonexistent. I was contacted once initially, and after that I had to chase them for updates the entire week my car sat in their shop. The work pace was absurd. Instead of actually diagnosing and repairing the vehicle, they worked on it in random fragments, an hour here, a couple hours there, with no urgency or professionalism whatsoever. There was no clear explanation of what was being done, and honestly, I’m not even confident the work they claimed to perform was actually completed. For context, this was a 2011 Audi A3. Not a rare, exotic vehicle. Not “rocket science.” If a shop isn’t capable of competently working on an Audi, that’s fine...but pretending otherwise and billing customers anyway is unacceptable. This entire experience felt disorganized, careless, and borderline incompetent. I left with the same problem I started with, less money in my wallet, and zero trust in this shop. Save yourself the frustration and go somewhere that values professionalism, transparency, and basic mechanical competence.

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Linda Boehm

Blueline Automotive is the only place we have brought our vehicles to work for years. Rob (owner) is extremely knowledgeable, experienced and cares about his customers. Veronica and Lily that handle the front desk are the best!! I highly recommend them!!!

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Jason Mccraw

Horrible company! I was in a car accident and my car was towed there. I went to get a few things out and let them know I was looking for a collision repair shop to tow the car to to fix, because they said they don’t do body work. When I called hater Christmas to arrange a pick up, they tried telling me it would be too much to fix because the owner hit a deer with his truck. Like trying to talk me out of it! They then told me it would be $1500 to get it and that price goes up every day! Almost $100 a day! I was in an accident and they are trying to either get me to pay a small fortune or they keep the car! They never mentioned that it would cost anything other than the towing charges. Horrible people! Horrible company. The owner told me business is business and he doesn’t care! This company does not care about people! Does not care if you’re in an accident! They only care about taking as much money from you as they can! And if that’s the case, I wouldn’t trust them to put a spark plug or air in my tire! Because if they can do that to somebody, they don’t care about the work that they do to your car they just care about how much money you can give them! And I spoke with the owner and his wife!