Walt's Automotive Service NY 13202

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Moss V

This really sucks, I don’t like leaving a bad review but my trust is broken and i don’t want to come back. I came in to get my tires changed for the winter and asked for them to check on my steering wheel as to why my horn wasn’t working. Tires were changed, and told me it would be another 400 dollars to get a replacement spring. 200 for the part and another for labor. I found the part i need for my car online for $12…. $400 feels unreasonable for a spring in a steering wheel…. A week or two goes by and my tire is leaking air. It was a slow leak and got worse when driving. I kept pumping it with air since i had no idea. Couple days passed when i wasn’t using my car and suddenly i have a flat. i had a technician look at it and says that whoever put my tires on may have broken the valve stem during the tire swap. I called Walts to ask what they can do about it and they told me that the valves shouldn’t have been touched and that i could come back and fix it but have to wait a week or two. This whole situation has left me stressed with no resolution or even an attempt to make things better. really bummed out :/ edit: I had someone from Walt’s call me and he was apologetic about the experience. Obviously would love to have this kind of customer service when i called the first time but i do appreciate the attempt to make things better and to address my concerns from the outcome of my last experience with them. It was very professional. I wish much luck to this company, thanks.

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Emma Steimle

Walt's repaired my car and did a great job. They were helpful communicative throughout the whole process. On top of fixing everything with my car, they also deep cleaned it and made it look brand new before returning it. Very kind staff. Thank you!

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Hudson Valley Reviewer

Walt’s Automotive Service truly saved the day for me, and I couldn’t be more grateful for the level of professionalism, honesty, and skill this shop showed from start to finish. It’s not easy finding a mechanic you can trust, especially when you’re dealing with unexpected car trouble, but Walt and his team proved immediately that they take their work — and their customers — seriously. I came in with an electrical issue that had completely thrown off my vehicle. Other places had given me guesses, rough ideas, or long wait times, but Walt diagnosed the problem quickly, explained everything clearly, and didn’t try to upsell or scare me into unnecessary repairs. He found the exact issue, fixed it efficiently, and had me back on the road faster than I ever expected. The honesty alone deserves five stars, but the quality of the repair made it even better. The shop itself is clean, organized, and run by people who actually care about what they’re doing. You can tell Walt takes pride in his work and treats every customer like a real person, not a paycheck. The communication was excellent, the pricing was fair, and the peace of mind was priceless. If you need reliable automotive service from someone who truly knows what they’re doing, look no further. Walt’s Automotive Service is the place you want in your corner when your car decides to give you trouble. They definitely earned this five-star review.