Firestone Complete Auto Care NY 13210

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Kelley Podolak

Overall great experience! I came in for new brakes and an oil change, and the entire process was smooth from start to finish. The staff was friendly, professional, and took the time to clearly explain what needed to be done without any pressure or upselling. The work was completed efficiently. Pricing was fair and transparent, which I really appreciated. It’s such a relief to find a shop you can trust. I’ll definitely be coming back for future service and highly recommend them to anyone looking for honest, quality auto care!

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曾节明

Extremely Dishonest and Unsafe Service — Please Avoid This Location This review is for Firestone Complete Auto Care at 711 Erie Blvd E, Syracuse, NY. In January 2024, I brought my car to this Firestone location because my tail lights kept failing and I had a brake fluid leak. The older white male manager with grey hair inspected my car and told me that both rear brake calipers were seized, which he claimed was causing the brake fluid leak. He also said that a steering linkage connected to my left front wheel was “about to come off” and that it was “very dangerous.” He then gave me a repair estimate of over $2,300, including replacing the two rear calipers, replacing the steering part, replacing all four brake pads, flushing brake fluid, and even replacing all four tires. I refused the unnecessary tire replacement, and he lowered the estimate to around $1,500, which I unfortunately agreed to. However, after the repair: The brake fluid leak continued, The steering still felt loose, And soon afterward, my steering completely failed, leaving me stranded at night. I had to call AAA and tow the car to another repair shop. The technician at the second shop inspected the vehicle and told me: Firestone never replaced the steering linkage they charged me for, They never replaced the two rear brake calipers they charged me for, They only replaced the brake pads, And they charged roughly double the normal market price for the parts they actually installed. In other words, this Firestone location charged me for major safety-related repairs that they did not perform. This is not just poor service — it is dishonest, unsafe, and extremely dangerous. If the steering failure had happened at higher speeds, the consequences could have been disastrous. I strongly warn anyone considering this shop: Avoid this Firestone location at 711 Erie Blvd E. If you cannot personally watch the repair process, your safety and your wallet may be at risk.

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Liz Silver

My wiper blades fell apart while driving in the snow out of town. Diane, Kyle and Dom were incredibly quick and helpful and got me back on the road very quickly. Thanks so much, Firestone Team!