Pep Boys Auto Service & Tires NY 13224

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Jessa Farruggio

I paid to have my car repaired at Pep Boys, but within just 2 days after I picked it up my car it started having issues again. When I brought it back, instead of honoring their work, they charged me for additional diagnostic fee. They claim “it wasn’t related to the previous issues”, which is impossible in just 2 days my car is broken again? They want me to pay more money to fix the same problem. Which is BS. Very disappointing experience and poor service. Please DO NOT waste your money and time here. The worst shop in Syracuse.

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Shmovies Nyc

It was New Year’s Day, I was on my way to catch a flight to see family. My tire exploded on the way. So many nice people i spoke with but a lot of their stores were closed and they were unable to help. I called and spoke to Sir Tim and he was very excellent and even told me if I use their towing it will be cheaper. They were the only people available to help and my last resort. Gary who towed my car was like an Angel out of a movie! He was absolutely awesome, kind and was a huge relief for me as I was about to miss my flight. Wonderful! When I got to Pep Boys our friend Sir Tim was wonderful to welcome as was the team with their smiles. They love helping people first and foremost and after they love doing their work. Sir Tim and his team, Peter and a younger friend all made it all quick and easy. I did not even care to look at how well the work was done because I firmly believed in them and their professionalism. Way to go to step up guys! Really appreciate you guys and your help. Couldn’t have made it home without you! You guys are the best thing in the 50 mile radius in the Syracuse area! Thank you for everything. Please keep doing what you do best! Appreciate the rescue! ❤️ God bless you and your families! Have a wonderful new year! 2026! You got mine started on the right foot, or right tire! ?

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Sharesha Pritchett

Terrible you would think they will install your tires right and very slow service I spent two days with this shop for the same service I paid over $1900 for tires now my car shakes in the front the only thing they can suggest is the rotate my tires when they they didn’t even have the proper equipment for my vehicle in the first place nor could they perform an alignment after installation