O'Reilly Auto Parts TX 77423

A

Albianny Guevara

I had a very disappointing experience at this O’Reilly location due to the behavior of one of the employees, Terry. He made inappropriate and disrespectful comments toward another customer simply because the customer could not speak English fluently. This type of behavior is unacceptable in today’s society. Everyone deserves to be treated with respect, regardless of their language or background. Customer service should be inclusive and professional, and this experience fell far below those standards. I hope management addresses this situation seriously and provides proper training to ensure this does not happen again.

M

Maribel Vazquez

Sebastian is not a great customer service representative for oriellys. We just came from there and he just gave use side eyes and stank looks when we asked we would be picking up a part. Like we were disturbing his standing. He did not want to be bother mind you I was already told this part was ready for pick up. I let him know David stated it was here and I came for it no movement was done on his part had to come up here twice just to get a part. Sebastian isn’t a good customer service representative for oriellys

M

Misty Burrow

Went to go pick up a part for my husband and there was only one guy Sebastian working. I asked him if he was working alone and he stated the other guy was in the bathroom. I was waiting in line for 20 minutes before the other guy came out of the bathroom, no telling how long he was in there before I got there. When the other guy finally emerged out of the restroom he just stood around while Sebastian took care of the long line. I don't know what is wrong with that guy but I don't believe he needs his job. Hard to find good help these days. Pretty sad.