Dilley Towing & Recovery, LLC TX 77662

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Makenna Breaux

Darren helped us out this evening towing my car after the fuel pump gave out. He is the best. Super patient super helpful truly wonderful service. Also lowest prices around!

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james

Defensive and passive aggressive owner, but what can I say after they got the job done quick and easy. Especially with an extremely heavy truck+car that we needed to get moved. I do recommend if you're okay with his personality

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Chelsea Hernandez

Had a very distasteful experience with this company. Highly do not recommend. (Back story: I work for a women’s home and we almost lost two ladies lives in a bad accident. Thank God they are still with us and are recovering) Owner was extremely rude in actions and words as we were working with him to confiscate our items from the wrecked vehicle. He made sure to let us know that we inconvenienced him and used the phrase “you’re wasting my time” in a yelling tone because he said he said he had to repeat himself again since he already told the fleet manager. He hung up on us during the call. (We were told from this company the day before to call the next day at 9am to get details on pickup. So that’s why a call was even made. It’s not like we have this happen all the time so we simply didn’t know) We completely understand there are protocols with every business and can even understand that things can get frustrating in the midst of communication to a customer. Again, we haven’t been through this. Not to mention this is a very vulnerable circumstance in itself. So what, we miss a few details. Yet we were super compliant in response and genuinely tried to do what was asked. Etiquette and professionalism are very important and this owner shattered that completely. Didn’t even try to ask if the people that were in the accident were even okay. He even made sure to talk again about what inconvenienced him when the team members arrived to grab items out of wrecked vehicle. Miserable experience and certainly do not recommend this man nor his company. It’s almost laughable how rude this man was. We get jobs are stressful and people are difficult (we certainly weren’t trying to be difficult) but this owner should not be in the business of people that’s for sure.