National Autobody Parts Inc TX 78660

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zakk mccoy

My store will never buy from this company again. Sent the wrong part for my order. Had to call multiple times with over 15 minute wait periods or more to get someone on the phone during totally normal business hours and outside of typical break times. When my correct part got here I was asked to pay a second time. Who would do that. Had to wait for 20 minutes for the manager to confirm I had already paid and that THEY screwed up when picking the order in the warehouse. I waited so long on the phone with the driver itching to leave that I called the main 800 number and called accounts receivable to see if they could confirm my invoice was already paid. I was told “The company that bought us 5 years ago doesn’t believe in swaps”. So they wanted me to pay twice AND judging by these reviews I would have had hell getting my money back on the original order. It took my rejecting the order and positioning to send the driver back empty handed before they made the right decision to swap the part. Bear in mind there was no price difference, my original invoice had the correct part number but the item brought to me was wrong. Nobody in their right mind would or should pay twice for a single order. I’d give 0 stars if it were possible.

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Ray Hassani

I would not buy any parts from this company anymore. send me the wrong part twice, now I have problem to get my money back from them. They just running me around.

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mike bonham

I have ordered parts from Mark and the other staff at National for over 5 years now. It is great to call a vendor who knows their inventory, as well as its applications. They are very thorough and easy to communicate with. Deliveries are dependable and timely. I use them for the majority of my non- OEM collision repair products, and will continue to do so. I have used the others, but find that the quality of service at National is above and beyond the other "old hats" in town. Do yourself a favor and call Mark or any of the other folks for an easy part-buying experience.