Southwest Towing LLC TX 78666

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Chris Holcomb

Caught the presumed owner trying to run a scam. At the Faust Bridge (Millside) there are signs for towing that show $75. The entire Milltown district was closed for Mothers day, and their lot was empty. Their towing has never been enforced until this new company took over, so a lot of us got surprised. (Fair enough I guess.) The reason we were towed though wasn't due to the venue calling on us. Nobody was there. Instead, one of the SW Towing employee's was hiding in the back of the parking lot in a dark car and calling it in as people drove up. They swooped in and towed out vehicles until the lot was clear. Immediately after, another one of their employee's in a white ford got out and started painting white over the "$75 Tow Fee" on all of the signs to hide the price. Lucky for me, I was smart to record this on my GoPro as proof and got before/after footage. On one of the signs, he didn't even cover it enough. I walked over and filmed it with the thin layer of paint, then he saw me and came back and completely covered it. (See pics) Once I and some other towed vehicle owners arrived at Southwest Towing, we were told it would be $250 plus fee's. We immediately rejected this. The fee said $75 before it was quickly painted over AFTER our vehicles were already towed, and all the signs inside of the Towing complex had black duct-tape over their prices. (I filmed that as well.) Some had other stickers blocking prices or marker writing for the prices. The presumed manager we were speaking with was telling MANY lies about how the signs were painted over weeks ago. He continued to lie as I proved him wrong, and upon discovering I had recordings he would just keep trying to evolve his lies based off information I fed him. Eventually his only defense was "Well you read the sign when you parked there!" to which we pushed back and demanded that those same signs also said $75! The sign either means exactly as it says, or it means nothing at all... You can't have it both ways and just invent your prices on the fly! He said many of other sketchy things that were recorded, including that since he wasn't in New Braunfels city limits and didn't have to obey their laws. After a small group of us pressured the hell out of him, he eventually admitted they made a mistake on the sign paintings and got us out at the $75+fees price. $111.30 total. He didn't give a name, but his shirt said "Old Poor Boy" I think. I considered taking this to the Harold Zeitung, and someone else is considering a lawsuit and reporting it to the Better Business Bureau. I would heavily recommend checking into see if you might have been included in this scam attempt. I will gladly pay my wrong-doing of $75 as stated on the sign, but I will not let evil people try to take advantage of me. I lucked out to have my GoPro on me coming out of the river to record what happened, and I firmly believe that's the only thing that protected us from this scammer.

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Lance King

An unexpected tow …. This is the place to call if you need a tow! Very friendly….like customer service second to none! They were able to hold my truck in the yard and then recommend a shop for the repair. This is a huge plus since I am visiting from out of town. It’s college move in and had a trailer, so they were able to take care of that as well. I highly recommend Southwest Towing! Thanks Larry!!

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Aden Martinez

Towed my car in a handicapped spot with NO WARNINGS ON THE SIGN was only parked for 30 minutes and it was Gone. Dirty company camping to take ur vehicle in a very fast pace to take ur car without noticing. Very unprofessional service they do and will damage your vehicle.