Firestone Complete Auto Care TX 75098

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Ciera Spielman

I recently had my vehicle serviced at Firestone, and I want to recognize Nathan for the outstanding customer service he provided. From the moment I arrived, Nathan was polite, friendly, and professional. He took the time to thoroughly explain the pricing, available options, and the service process, ensuring I fully understood everything before any work was done. I truly appreciated his transparency and willingness to answer all of my questions without making me feel rushed. Customer service is extremely important to me, and Nathan delivered an experience that exceeded my expectations. His professionalism and attention to detail made the entire visit smooth and stress-free. I would highly recommend this location based on the quality of service I received.

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Jose Gonzalez

Checked under the hood when I got home. Coolant cap off, both battery terminal covers where off. Fortunately, the cap and cover where still in the engine bay, so I could put them back on.

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Night shadows Media

I’ve been coming to Wylie Firestone for years. I’ve been bringing all 3 vehicles for service here. Recently, their customer service has started to go downhill. I don’t understand why does an oil change or just 2 tire rotation takes more than 4 hours. This has now happened for the 3rd time in the row. Today, the mechanics were just holding my vehicle in the service area even after I got the call saying it is ready. When I went to pick up I noticed that they didn’t complete the tire rotation. Even when I asked for confirmation the mechanic stated he completed but the tire with scratch marks is still in the same place. I’m really disappointed at the poor services I’ve being getting especially today. I’ve no plans of coming back to this location ever again. I’ll ensure to let my friends know not to come to this location.