Gary's Westside Towing WA 98108

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JP

Avoid this company. My vehicle was towed from the IHOP lot while I was a patron, and the recovery process was riddled with legal violations. When I called to redeem my vehicle, they refused to release it until the following morning. This is a direct violation of RCW 46.55.060(7), which mandates that tow operators must maintain personnel 24/7 for vehicle redemption. ​Furthermore, they quoted and charged a total of $595, which significantly exceeds the Seattle private impound fee caps set by SMC 6.214.220. They padded the bill with 'Extra Time' labor fees, which are illegal for a standard private impound under Seattle’s flat-rate towing rules. I also observed discrepancies between the truck that performed the tow and the truck number listed on the receipt, which violates SMC 6.214.210 and RCW 46.55.150 regarding fraudulent records.

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Sonia Cordova

My vehicle was towed from private property and held for less than 24 hours. When I went to retrieve it, I was charged $599 labeled as an “after business hours” fee, plus an additional $150 for a driver to come open the gate to release the vehicle. From my understanding of local towing regulations, the after-hours fee is intended to cover the cost of a driver coming out to release the vehicle. Charging an additional $150 for the same service appears to be improper. Additionally, when I attempted to retrieve my vehicle earlier in the day, I was told I could not pick it up until 7:30 PM. Now I see why so he could charge me more. Gary caused This delay intentionally to get more money out of me. Which resulted in additional fee toward his driver/worker to come and release my vehicle I was also instructed to bring cash only, and the company refused to provide me with an itemized receipt for the payment. I’m going to be reporting them for their illegal actions violating Seattle flat fees rates and charging for something that the after business hours fees should have covered

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Seth Javier

Just had the wildest experience with Bob from Gary's Westside Towing. I came home around 1:30am and noticed someone parked in my designated parking spot. I looked at the side of the building and saw Gary's number, so I called it. Bob answered and belittled me, using the F-word and telling me he couldn't tow the vehicle that was in my spot because I'm not the authorized user on the contract for the building, although I am the authorized user for my assigned spot. In my lease and on the emergency contact info for after-hours, it states to call the tow company and to just provide my ID for them to tow the unauthorized vehicle. He complained, saying my manager has to call, which is not true after business hours. I spoke to my after-hours emergency line, and they agreed to join a group call with me. We left a message, but Bob declined to answer, so we left a voicemail with authorization to tow the vehicle. The whole ordeal lasted over an hour, and the vehicle still hasn't been towed so I can't park in my spot. He referenced ongoing legal proceedings as a reason he was scared to tow from our building, which isn't legally advised during such proceedings. I told him that's a them problem and if they want to make money towing, which is their business model, that's what we pay them for.