Columbia Towing WA 98108

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Corrionna Washington

Horrible experience. The ladies on the phone were polite and decent, but the guy towing my car was for one intentionally being slow so he could upcharge and he made that extremely obvious from the beginning. He passed me when I was clearly waving him down and took about 5 minutes to get back to me. He had me in my car putting it into neutral, and I stayed in my car while he was doing everything because I didn’t want to get in the way and he didn’t tell me to get out. He then got in his truck and I was confused, then he came out and was like “obviously I need you to get out” rolled his eyes and went back to the truck. I ended up apologizing because I literally didn’t know. I’ve never been towed before. I still was very friendly despite how stressful the situation was for me. And anytime I said anything EVER, he would roll his eyes and head while sighing at me. He then proceeded to be rude to my family when they politely confronted him about the unnecessary upcharge. I don’t understand why someone so miserable is working a job around people who are already stressed out. He should be fired genuinely. Customer service skills of a flea on a mutts back.

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Sean Riley

Great experience, twice in about a week. Both Erik and Bill were friendly and helpful and the company was good at communication. They made the whole trials of getting my old car into storage as painless as possible. Would recommend.

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Sam Guerrero

Amazing customer service. Bill Finch was a joy to work with. Outstanding character and professionalism. I'd use these guys again every time. I hope not to need to, but it wouldn't feel like the end of the world knowing this shop is around.