NAPA Auto Parts - Westbay Auto Parts WA 98368

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Mike

We ended up here by accident actually. We were headed to a fundraising event and our antique fire engine ran into transmission problems. Thinking we were low on fluid we stopped off and they helped us out to get the right kind and amount. However the problems were far more severe than we thought and a high pressure hydraulic line had blown. The folks here saved the day. Not only did they have the right tools and equipment to remove the line but they also custom made a new line for us! Without the help of these great folks bending over backwards to help us make the right parts and get the right tools, we would have been out thousands in a tow bill and instead we were out around $500 in new hoses, new tools, and new fluids. These guys were rockstars! 10/25/2025.

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Johanna Perkins

Fast service, knowledgeable and friendly staff. Got my windshield wipers replaced quickly. Excellent prices, and they have coupons available depending on how much you spend!

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Simon

Normally love this store, but I asked for OEM brake Pads and Rotors for my Subaru, and exactly ONLY 7,000 miles (mostly highway with very little braking) both rear rotors have deep groves in them. The original brakes I got exactly 100,000 miles out of them, so these are very poor, and are also making the vehicle make a droning noise. Furthermore the manager said any warranty on these would require me to pay labor to have the old one removed and possibly replacements costing me a boat load of money more to get re-installed. So I can no longer recommend NAPA in Port Townsend. See photos. The front rotor seems to be doing better, but I wonder how long before they go bad as-well. These rotors and pads they sold me are trash. Note the last photo was the back rotor bought from Napa having to be replaced less than 2 years after it was installed, with less than 15,000 miles on it, in a rural area that is mostly highway and not city. Those rotors are a joke.