Legend Towing WA 98133

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Julie Wilson

My insurance contacted these guys for a tow. They said a 25 minute wait. I waited an hour stuck with my car , called my insurance to see when they were coming. The insurance said they contacted them and they were stuck in traffic it would be another 40 minutes. I waited another hour then called again. They said the truck broke down and it would be another 30 minutes. At this point I had been waiting two hours and I was starting to get impatient. Another 40 minutes of waiting the called them directly this time and they said it'll be another 30 minutes. I explained to the guy on the phone I've waiting hours at this point he was dismissive and told me they'll be there in 30 minutes they're in Everett. We contact an alternative tow at this point. I call my insurance to have them cancel. They say they talked to these guys 15 more minutes just be patient, at this point I have spent most my day in a parking lot. The alternative tow truck shows up 15 minutes later and finally got me out of there. I would not recommend this company at all they left me stranded in a parking lot for 4 hours. They kept telling me 30 more minutes 30 more minutes and never showed. If it was gonna be more than 4 hours just say that. Awful!

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kannon

I would not recommend using Legend Towing. I simply needed my car moved about 30 feet, which for a tow truck driver is like handing them free money, so you would expect at least decent service, right? Apparently not. The guy who came out was very disrespectful and ignored everything I said. I told him that his rack was on the side skirt of my car instead of the wheel, but he ignored me and proceeded to lift the car, completely breaking the side skirt. After I finally got him to acknowledge me and the issue, he claimed he was unable to place the rack on the wheel—a blatant lie. A previous tow truck had no problem doing so, and he had plenty of room. Even if something had gone wrong (which I knew it wouldn’t), it would have been my car at risk, not his truck. On top of that, he arrived an hour and 20 minutes late and still expected $150 for less than five minutes of work—after damaging my car. We will never use their service again. To anyone who needs a tow, I would strongly advise against using Legend Towing. This being said, it would have been easier to forgive him if he had explained himself and simply said sorry.

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Vu Tran

My car wouldn't start so I called the closest towing company, which happened to be Legend Towing. They came out in a timely manner and did their best but my car would not start. They did not charge me for their time since the car did not start (we think its a dead battery). I'm impressed by their professionalism and business ethics and I won't hesitate to call them back if I need towing or roadside assistance in the future.