Firestone Complete Auto Care WA 98133

B

Bon voyage

I checked the reviews before going to this location, and they were pretty bad, but I decided to give them a chance anyway. Unfortunately, the experience was disappointing from the start. Before I could even explain anything, the staff’s attitude was rude. When I asked about my appointment, I was told it was canceled — even though I showed proof that it wasn’t, they didn’t care. I’ve been to other Firestone locations and always had a good experience, but not here. Please avoid this location.

A

Alberto

Staff is friendly but service is very slow. Scheduled an 11am appointment for a tire rotation and oil change a week in advance. On the day of, however, It was nearly 2.5 hours after my appointment time before they even got my car into the bay, and then another 2 hours to get the work done (halfway through the work I watched the tech just walk away and leave the car in the bay with two wheels off)!!! They also allowed several clients without appointments or later appointment times to jump ahead of my partially completed service. It was only after I asked for an update they seemed to remember to finish the work. Overall I'd recommend you take it elsewhere if you're looking for a shop that respects your time.

G

Gabriele Peterson

I had a botched brake job at another shop and didn't have the ability to take it back to the shop for repairs. I brought it to Firestone with my brakes feeling spongey and having to practically stomp on them to get them to work properly and they got it fixed for me within a day. They were transparent and honest with me about what was wrong (The brake fluid hadn't been flushed and something wasn't tightened properly) and they had me driving safe with WORKING brakes by the end of the day. The customer service is always top notch at Firestone and everyone is always kind and willing to dumb some of the technical terms down for someone like me who doesn't necessarily know a lot about cars.