AutoZone Auto Parts WA 98198

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Marco Toro

went in for a simple scan for my car about a week ago. Very bad customer service. Honestly, I couldn’t read her name clearly, but it was an older Hispanic-looking lady. I’ve gone before to get my car scanned and they’ve always said yes and even gave me the paper if there was a problem. But that day, that lady told me her machine couldn’t read my car , I try explaim her that i go sometimes to scan my car and they do it but that woman dosent wanna do her simple job . Basically, I’ve gone before and they’ve done it with no problem it does scan. The issue is that this lady seems too lazy to even walk, like she just wants to sit all day. I’ve always gone to AutoZone and it’s usually a very good place, but when that lady is there, it turns into a terrible place. She doesn’t help you at all and is always in a bad mood. Honestly, she shouldn’t be working in customer service. Good store, but bad employee. I was really disappointed. I don’t understand why people like that lady are working in places where they’re supposed to help customers. Apparently she’s too busy being on her phone to actually do her job. Honestly, she shouldn’t be working there.

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Enes

Came for a Simple Code Scan, Left Frustrated and Disrespected I just visited the AutoZone on 21050 International Blvd in SeaTac expecting basic help with scanning a check engine light. Instead, I was met with one of the most unprofessional experiences I’ve ever had at an AutoZone — all thanks to someone named Anna, who claimed to be the manager. From the start, Anna was rude, dismissive, and aggressive. She grabbed the OBD scanner without clearly explaining anything, walked out to my car with a bad attitude, plugged in the device, and just as quickly unplugged it. When I asked what she had done or if she cleared the code, she brushed me off and said “we can’t do that.” When I asked for her name, she refused to give it — and instead called another employee, Keith, who was the total opposite: respectful, knowledgeable, and helpful. He explained the issue and cleared the code without hesitation, even correcting Anna by saying it’s perfectly allowed in Washington (only restricted in California). So not only was she rude, but she didn’t even know company policy. I came for a simple code scan — something people do at AutoZone every day — and left feeling completely disrespected, frustrated, and shocked that someone like Anna is in a management position. Huge thanks to Keith for actually helping me. But AutoZone, please retrain or re-evaluate who you’re putting in charge. This kind of treatment is unacceptable.

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Brian Mac

This guy ezekeo helping out everyone with the best intentions of pleasing the customers very good guy with a heart of gold fast and polite