Metro Auto Rebuild WA 98134

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Marzieh Ebrahimi

Had a great experience getting my car serviced here! The staff is friendly and knowledgeable. Jules took the time to explain the work and the costs clearly, and did a great job with the repairs. Highly recommend!

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Connie C

Some people at this place seem knowledgeable. But overall they are not helpful or some are even hostile. If you have a BMW, I recommend BMW Collision Center Northwest in Tacoma. Note that this review is based on service not rendered. I went to Metro Auto Rebuild because they are the partner collision center for BMW Seattle. I came to the shop trying to do an estimate for insurance, because the previous auto shop (Caliber Collision Ballard - 1 star) messed up my car and insurance asked me to find a different shop. My first interaction was with Eric and it was borderline hostile and super not helpful. Eric REFUSED to look at the car and just kept saying things that conflict himself in a loud voice. For one, he said I have to take the car back to previous shop because they don’t know what’s been done - I said that I have the record of this and I explained that I had returned 5 time and don’t think the previous shop is capable. For two, he said that they may need to quote the whole side of the car to be re-done and that will cost me a lot - to which I said up front the this is a quote for insurance, so why do you care if it’s expensive? Also I clearly said that the collision is on the rear door, why would you put front door in the quote? It was clear that he was not listening to anything I was saying, and just want to MANSPLAIN how this can’t be done, while the reason it can’t be done was because of his own limitation in knowledge and/or ability. Then I requested to speak to Medhanie, who on the contrast was very nice and knowledgable. He looked at my car and immediately pointed out several things that the previous shop did wrong, and explained to me patiently how some things should be repaired, which I appreciated. He also reached out to insurance requesting record from the previous shop. But then this is the end of my interaction. They just disappeared. I followed up a couple of time via email or call but nothing, not even a “sorry we cannot take your car for repair”.

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Samtha Newton

I e been to Metro Auto rebuild in the past, 2017 and they haven’t changed from customer service to the repair’s of your vehicle, outstanding service and color match right on, I was really surprised & impressed with the detail inside my car!!! Hands down these’s folks are bye far the best.!!! Thank you for fixing my VW GTI.