Advance Auto Parts MA 02601

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Rochelle Tobey

Never in my life will I do an online order return from this company! I recently purchased an item on line, within 5 mins of opening my purchase, I realized it wasn’t what I needed? I took the item back to the store in it’s original box, with packaging, in product still in tack, approached the cashier he explained to me they are unable to refund any electronics, I immediately asked for a manager, he explained that the cashier was in fact right they do not do refunds on electronics, I explained to him while showing him I haven’t even removed the product out the box, it still had its bread ties, in plastic on the merchandise. He was nice enough to do a refund for the return, explaining to me it could take up to 10 days for a refund, 3 days still no refund, my bank never make me wait no longer than 3 days for a refund, but as I’m viewing my receipt I noticed that the last digits on my receipt didn’t match my card, but it also stated GIFT CARD, back to the store I go, spoke with the same Manager he explained because it was an online order, he doesn’t handle any issues with the processing of the refund. Today I stay on the phone for an hour for the 1800 giving on the receipt. Finally I spoke to one on the call she explains to me a refund is given on a gift card, but if your bank disputes it for any reason it will kick back, why wouldn’t my bank dispute a refund on a gift card?? They have nothing to do with a gift card, she then explains she can mail me a check that can take up to 20 days to receive?! Are u serious???? Bad business, beware customers make sure your purchasing the correct product you intended, no REFUND on Electronics, if refund is given goes on a gift card, u have no knowledge of, wasn’t given!! Then told to wait up to 20 days to get a check in the mail!! I am furious!!! I had to share again, buyer beware!

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Glen Alfred

Horrible service! Stood in line with an arm full of products and the employee decided to go to lunch and leave me hanging while the other employee was tied up with another customer. I was tired of waiting and left. Decided to give my money to AutoZone where they actually acknowledge the customer.

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Rhonda Mason

I used to have great service there but lately it's been horribly, you have to wait in line forever because the young lady is so slow. When you need help with something she gives the wrong information, for instance I need windshield wipers and she gave me two rights so had to come back and exchange. then I went back another time to get a car battery and had to remind her of the core charge and she was sooo rude and ignorant. I work as a CSR and would never treat anyone of my customers the way she does.