AutoZone Auto Parts MA 02601

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Sarah L.

I had been trying to solve a small issue with my car and honestly it turned into a whole headache. I went to the AutoZone in Yarmouth first and the American staff there treated me a bit rude, like they didn’t really care to help. Then I tried another store and got the same attitude, a little arrogant, not patient at all. I even stopped by NAPA to see if someone could help, and nothing. At that point I didn’t even feel like going to the Hyannis AutoZone anymore, but I still gave it a try because I needed the part. And that’s when I met Milena. The experience was totally different. She understood what I needed right away and helped me fast, without making me feel uncomfortable. She was kind, attentive, and honestly just made everything easier for me. I left the store relieved and super happy with her service. My family members have also been helped by her before and they told me the same thing, she always treats everyone with care and respect. Milena, thank you for your great service. It really made a difference after all the trouble I had.

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kali

one of the workers there had followed me to urgent care after i had tried letting her exit bank of america and took to long to go so i went she then threw her hands up yelling and flipping me off which she got in return and proceeded to yell at me and act crazy for that happening at urgent care taking pictures of me and my plate, total harassment and humiliating for her. she then decided to call the cops almost 3 hours later and lied about the incident without knowing i have a dash cam that caught everything. she had told them i “cut her off” and followed her which i don’t understand how that would be possible with both going totally different directions and her flying up behind me getting on top of my vehicle, which is ironic since she works at a car part store. i only know she works at auto zone because she was a poorly representing the company wearing their jacket and a name tag she conveniently covered so i couldn’t get her name. i called the store right after this occurred to ask for her name but they were unsure of who i was talking about since she was not there yet but were apologetic for the type of person they hired and gave me the district managers number who is also now hopefully taking care of this with further action.

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Rosemary Smith

Went into the store today. I guess I should say I’m with the VFW Auxiliary first. We are holding are annual fundraiser raffle that supports a bunch of Veterans organizations. The “manager” a female was SO rude even said to me there’s a sign on the door no soliciting. Totally different response than Auot Zone in Orleans. She really should work on her people skills if she’s a manager. I’ve shopped here many times thru the years and have never been treated like that.