Advance Auto Parts FL 34219

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Stephen Aki

Called about a window regulator. They said they had one. I went to pick it up and spoke to the clerk. I said I only really needed the regulator and not the complete assembly with the motor that he said he had on hand. The clerk checked and said that they didn't have one and would have to order it. I needed to get this for my daughter's van so I could get it fixed so decided to take the part. After getting the part installed I didn't see a motor that was supposed to come with the kit. Since I wasn't about to uninstall the whole thing and take it back I put the old motor on that worked fine and figured I would call the store back later about it. Fast forward to this afternoon, I check the box, and then do a part lookup on their website. It says regulator without motor. I check the receipt, the part number's don't match. The part that wasn't supposedly there was what they gave me but, they charged me for a different part. I called the store and was basically told that they can't help me unless I uninstall the window regulator and bring it in for a return. Seriously? You're just going to give it back to me and charge me for the correct part aren't you? Or am I missing something. I have reached out to their corporate customer care to have the issue resolved. Be wary of what they give you as it looks like the clerks their have little training and don't know how to check the box to make sure they are giving you the right part. The part number I was charged for was 748-509 which is on the receipt. The actual part I got was 748-509 which was on the box. But according to the clerk, they didn't have any regulator's without a motor. Wondering if inventory management is not something they do here. I will not use this store in the future and I recommend anyone else to find another store as well.

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Renee M.

This review is written as a way to say thank you to Kerwin and David at Advance Auto Parts (Parrish, FL) These two are a true gentleman duo. Kerwin and David were incredibly helpful with our car problems (double battery issues), taking the time to listen, diagnose, and walk us through the best solutions (battery replacement/finding warranty paperwork). Their professionalism and courtesy made a stressful situation much easier. Highly recommended.

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Adam Johnson

Not sure who usually picks up the phone , but the few times I’ve called over the last 2 months, i always speak with someone who is a bit rude, vey short and doesn’t really seem to want to help. Even when i came in to store, very uninviting , no greeting. I believe it was the store manager who was the only one seemed willing to help. They either just hate their job or only cater to certain type of people.