J & J Collision WA 98117

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Allison Hazen

First time customer and just picked up our vehicle. We got estimates for body work from 3 places in town. J&J gave the best price. They were top notch! We needed a quick turn, so they gave us a date that was far enough out to get in all needed parts and worked with our schedule. They got her done early and washed her... As in, cedar sap was baked on the hood from the summer sun - not a panel being worked on - and it was spotless upon pick up. Mrs J&J was very sweet and personable. The SUV looks great! We will be calling on them with future needs and recommending them. What a great local business! - Prahst Family

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George Newhall

J and J helped me with some body work and painting on my passenger side door. They were them most affordable estimate and did a great job. They were communicative and helpful. I would use them again.

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Eric Oltean

I had some rust spots on my rear quarter panels and a few spots around my front windshield. When looking over my car for quotes, Chuck said all the panels needed to be fully painted. This made the repair more expensive but figured it was better to get it done right. They said it would take 5 days but then called stating they needed more time. While this was inconvenient, I was fine with it, wanting them to take their time and do a quality job. Two full weeks later, I get it back and can not believe how terrible a job they did. The first thing I noticed was the head liner was torn and wrinkled. I noticed this while still at the shop and Chuck agreed it was bad and said he would order a new one. However, once I got home I noticed a ton of other issues. •Both the windows on my rear quarter panels had ripped window tint •A plastic trim cover part was missing •Huge tear in the trunk seal •The passenger side door trim had a big gap •The painted panels were full of scratches, paint bubbles and orange peel •The rust spot on the rear quarter panel was still visible underneath the paint •The trim on the rear wheel arch was falling off • They needed to pull the window when painting the roof and when they replaced it they did not seat it correctly as it now makes a horrible wind noise at highway speeds I don't even understand how this many mistakes could be made. I talked to Chuck about all these issues and he never once apologized or seemed shocked. He instead stated they should have never taken on the project as they normally don't do rust repair. However, since almost all the problems I pointed out had nothing to do with that, it seemed like a pretty terrible excuse. I asked for them to pay for another shop to redo the work considering they didn't fix what they were supposed to and made things worse with the additional damage to my car. Chuck refused. I then asked for a full refund for the work, willing to take a loss on the stuff that they wrecked and again, Chuck refused. He offered me a few hundred dollars as a refund which to me was insulting it wasn't even enough to fix the damage they had caused. Chuck did agree to redo the repair work. I did not want to do this considering the complete lack of quality but felt I had no other option. So I dropped my car off for another week for them to try again. Getting it back, I am seeing new problems. Both rear windows had to be replaced since all the rubber trim and tint was wrecked. But even after getting all new windows there are still tears, though smaller, in the new window trims. There are also tons of small pry marks in the paint around the windows. When I mentioned the blemishes to Chuck, he just shrugged it off. I also noticed there was an interior trim piece that didn't seem to be installed correctly as it wasn't lining up right. Chuck also disregarded my concerns on this and said it was fine. After driving away, the trim piece created a terrible rattle, I had to reinstall the trim properly to fix it. The most ridiculous issue though was the bolt that holds the top of the seat belt into the frame of the car fell out. Considering they knew how dissatisfied I was initially, I assumed they would have taken extra care to make sure there wouldn't be any issues this second time around. If you care at all about the work being done properly on your car, do not take your car here. I am not even going to bother taking it back to fix the new issues as I don't want them touching my car anymore. I am beyond nervous with the work that I can't see. They forgot to tighten the bolt down on my seat belt which is a huge safety concern, what else did they forget to do? The fact that the visible work even after being redone still has problems gives me serious concerns. At this point, the work done is still not great and leads me to believe the underlying repairs are equally bad, if not worse and I have no confidence in the work at all.