Caliber Collision WA 98107

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Wes Sweet

Accommodating for estimate setup, but require an extra walk around at drop off which was unexpected 30+ mins, repairs took a little longer, 7 business days, than expected. All repairs made look good but estimate didn't cover all damages reported to insurance.

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Connie C

The repair of my car ended up TAKING 3 MONTHS: 1.5 month with Caliber, and extra time and frustration looking for another shop to take over Caliber’s mess. They offer lifetime warranty, but as I interact with them more I realize THEY HAVE NO IDEA WHAT THEY ARE DOING. They also LIED ABOUT BREAKING part of my car, and only addressed it when I pointed that out, and made it sound like they are doing it out of goodwill (this part ended up being re-replaced by the second shop because it was not up to standard). Joe the manager always tried to be nice and patient, which I appreciated, but being nice doesn’t solve problems. I would recommend people to not go to this shop. If your car is a BMW, I recommend BMW collision center in Tacoma. I have also learned that the door and the quarter panel of my car are restricted parts and Caliber should not be authorized to repair in the first place. Repair for my car: My car was scratched on one side, and Caliber took 1 month to repair it. When I got it the paint job seems well done. However, as I drove there’s this WIND NOISE that sounded like a window is cracked open. Initially I thought the weather seal was the issue - because that was the obvious part they did wrong on my car, and I subsequently had to point out the issue to them THREE MORE TIMES, and eventually they still did it wrong. I had to GO BACK 7 TIMES, and it became clear that they do not have the capability to fix simple issues like the weather seal, nor do they have any clue how to fix the wind noise. There’s also additional frustrations like when they LIED about breaking parts, you need to arrange your own transportation for the follow up visits, and some people working there were simply not helpful. Upon taking my car to another shop, we FOUND NUMEROUS ISSUES with Caliber’s repair: the weather seal, door alignment issue, gas tank paint done wrong (by standard shop should take out the gas tank compartment, do the paint, then replace the gas tank compartment, but Caliber only painted around it), quarter panel fit wrong. Full story of my visits to Caliber: 2025/9/3 visit 1 drop off 9/24 visit 2 pick up When I picked up the car, I was just given the key and asked to sign paperworks. No one gave me a walk through on what was done to the car. As I was driving away I started to hear noise of air leaking, although all windows and doors are closed. As I checked the work done, I noticed that the seal was done wrong very obviously. The job was also done poorly that some part of the seal already came off. 10/1 visit 3 drop off 10/1 visit 4 pick up - THE LIE ?: When I was picking up, again no one offered a walk through on what’s done and I was just given the keys to leave. As I was about to leave, I noticed that the top piece of my car was missing. I went back to ask about it. Cinthia was like “it was missing when the car was dropped off”. Which was pretty impossible. First of all, if that’s the case, they should have pointed that out WHEN I DROPPED OFF the car, not when I pick up. Second of all, I was able to tell that the seal of the door was installed wrong, they really think I wouldn’t have noticed something that obvious was missing?? As I asked more, Joe came out and explained that they will install it next week, without explaining what really happened. As I drove off, I could still hear the wind leaking from the rear passenger side. So I called again asking if they can check the seal again when I come back to do the top piece installation. This time when Cinthia picked up, she was avoiding me like a plague and said that Joe will call me back; when I asked if that will be today, she said “I don’t know”. Absolutely no apologies for the lie or the fact that she confused the hell out of me. 10/13 visit 5: As I arrived at the appointment, I was told that the person painting the top piece was injured and therefore it was not done, so I’d need to come back again - would be nice to know this before I come?? 10/20 visit 6 drop off 10/20 visit 7 pick up: After picking up the car, I still hear wind leaking sound when driving :(

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K Czubin

My teenager had a parking incident and scratched the side of my car, and damaged the rear bumper. My car was otherwise drivable - it was more cosmetic damage. I dropped it off in the morning of 12/26. They told me it should be a quick fix and hoped to have it back to me before the holiday (1/1), If not shortly after. I did not hear anything from them the day I dropped it off, which was a Friday. I waited until Monday afternoon to ask when my car might be done. At that point, I was told hopefully January 5. Then I received a text notification indicating 1/7. I decided I wanted to take my car somewhere else, and I called and asked them if I could pick it up. They told me no, because it had already been disassembled. Shortly after that, I learned my car would not be ready until 1/9. When I picked my car up on 1/9 I noticed my bumper had the silver bumper trim/cover. That was not original on my car. When I asked them about it, they said “oh, when I ran the VIN to order the part, that’s what came up. But I see here in the photos your car didn’t have that piece”. She asked me if I liked it….I told her I didn’t. However, I didn’t push it because I could not imagine being without my car for a lengthy period of time again. I noticed driving my car home, it didn’t feel right. My steering felt very loose. Fast forward to this morning, less than 24 hours after picking up my car, and my car won’t start. I don’t know what they did to my car, but I am so frustrated and disappointed in their service. Again, aside from the cosmetic damage to my car, I had no mechanical issues.