AutoZone Auto Parts FL 33570

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Sjon Gardner

This store gives the AutoZone brand a bad name. I stood at the counter waiting for assistance and was not acknowledged. I eventually had to go to the back of the store to ask if anyone was working the counter. When the return question came up, the manager, Rika, came out. Her demeanor was immediately annoyed and hostile, and her behavior came across as petty and unprofessional. She initially instructed her employee to process the return as a damaged return because the tool had been opened and did not work for the job. She then reversed course and refused the return, stating that it could not be processed because the item was not purchased at this specific store. This is not consistent with how AutoZone does business. Items purchased at AutoZone can be returned to any AutoZone location. I was then told I would need to drive 30 minutes to another store because she was no longer willing to complete the return. This is not the first time I have witnessed this manager behave in a bullying manner toward customers. That type of behavior drives people to competitors. AutoZone is usually known for helpful employees who assist customers when breakdowns happen at inconvenient times. This location does not reflect that standard. The posted sign prohibiting repairs in the parking lot reinforces the lack of customer-friendly service at this store. AutoZone Management, remove Rika from your team and watch your customer satisfaction and sales numbers increase, her attitude is handicapping your store

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Anthony Foti

Manager is horrible. I bought a new battery because my old one isn't charging, even though its getting proper voltage from alternator. I put the new one in and it cranked over and died immediately. Had her come out and test it. Said it was good, but it read at 77% and she said that was fine and a single crank can take over 20% of the battery juice. Then wanted to argue with me about returning it for another one. Also tried to tell me my alternator was bad when its only 2 years old. I took it across the street to Adanced Auto and they tested and found the alternator to be fine. On top of all that she didn't even do the alternator test properly, they are supposed to have you rev the engine, not just check it when its idle. She would have had me buying a $200 alternator and swapping out a perfectly good part. smh They acted as if it was impossible to get a bad battery, when most of them are rebuilt from old cores ppl turned in. It pissed me off that they tried to gas light and argue with me and then had the nerve to get mad when I matched their aggressive energy. I felt like I was in a relationship with her. ?. I just came in the store for a battery, I don't know you like that. I been working on my own vehicles for years, so I know she was full of ish, feel bad for all the ppl who don't know better and she just tells them its all good. Just be humble and admit you were wrong, it ain't that hard to do. smh. I wasn't even mad the first bad was bad, I was mad they said it was good and tried to send me on my merry way.

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Thea Sanchez

We are local residents in this area. My husband walked in 2 young girls are working today October 21 2:30pm, he waited to be acknowledged and wasn’t. He finally asked the girl holding boxes to help him check out the battery of my car in which the girl said “I don’t know” and walked away with her boxes. Absolutely no care no customer services and rude. We went to Advance Auto Parts next door and spent $280 on new batteries. Will never return. Thanks for nothing!