Herb Chambers Ford of Braintree MA 02184

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Alex Bottari

I had a great experience at Herb Chambers Braintree. From start to finish, everything was smooth, professional, and stress-free. The staff was friendly and genuinely helpful, and they really took the time to make sure I was comfortable with every step of the process. A special shoutout to Clyde—he was fantastic to work with! Knowledgeable, patient, and easygoing, Clyde made the whole experience even better. I highly recommend Herb Chambers Braintree if you’re looking for excellent service and people who truly care

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Craig Maloney

This was an astonishingly unprofessional experience, made worse by the fact that it came directly from the General Manager, Scott Lewis. After reviewing pricing in person, I declined the deal due to an extremely high monthly payment for a base vehicle and clearly stated I was no longer interested. What followed was a series of emails from the GM that demonstrated poor attention to detail, defensiveness, and a complete misunderstanding of the customer experience. In his response, Scott referenced an entirely different vehicle than the one I came in for—despite claiming he had reviewed recorded calls, texts, and emails. That level of inaccuracy from a general manager is unacceptable. Rather than acknowledge the error, he pivoted into explaining and re-explaining numbers, reframing payments, and making assumptions about a deal at another dealership that he had no involvement in. The repeated attempt to justify pricing through internal tax breakdowns completely misses the point. Customers care about one number: the real, all-in cost they are responsible for paying. Trying to win an argument after the customer has already walked away doesn’t build trust—it confirms why they left. Even more troubling was the tone: dismissive, condescending, and argumentative instead of professional and concise. When a customer asks to end communication, the appropriate response is to respect that—not continue sending emails that double down on inaccuracies. If this is the standard of leadership at Herb Chambers Ford of Braintree, it explains a lot. I would strongly advise prospective buyers to take their business elsewhere.

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James Taylor

My dad went in for a just a recall and was greeted by Adam and paid over a thousand dollars in maintenance services that he did not need yet. My dad who is much older was told by Adam that they are running a special on the flushes which was a lie. I called the service department and spoke to another advisor and they confirmed there are NO SPECIALS on anything. I have been a service manager for a long time so I understan you have to make money but why pressure an older person who’s only income is social security???!!!. I never ever leave reviews but this deserves one. I wished I worked at Ford so I could have done the recall but I trusted sending my dad to a herb chambers dealership. BIG MISTAKE!. If you go see Adam, make sure you have enough money for the maintenance flushes you don’t need. What a joke!! First and last visit there for my 80 year old dad