Community Auto Repair AL 35055

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LA Woman 72

My car was picked up from a parking lot in Cullman by Pro-Tech wrecker because it wouldn't start. ALFA insurance said that I needed to use their suggested wrecker service in order for them to pay up front instead of a reimbursement that could take up to 3 weeks. Pro-tech picked up my car with some very MINOR damage to the passenger side fender. It was dropped at Comnunity Auto Repair on Wednesday of last week. After waiting 2 days, almost 3 for me to find out my motor was shot and it would cost me roughly 3x what the car was worth to repair it, I asked for it to be towed back to my home. Once again, my insurance company sent the same towing company. The pictures below represent how my car was returned to me after showing up in one piece. Of course, Pro tech blames Community, Community is blaming Pro-Tech towing and ALFA said that I was more than welcome to file a claim HOWEVER, thst would result in a payment of my deductible accompanied by probably my rates being increased. So once again, good people who follow the rules and do the right thing get SCREWED. Also, all 3 companies are pretty much taking on the attitude, "Why do you care? The motor is shot!" I care because my car had some very MINOR BODY DAMAGE when it was picked up and it was returned to me IN PIECES HELD ON BY ZIP TIES. The body of the car was fine and it was being towed FOR AN INITIAL DIAGNOSTIC INSPECTION. That had NOTHING TO DO WITH THE BODY & my car, regardless of the diagnostic findings. I care because my car back to me In pieces with no sort of restitution FROM ANYONE. The diagnostics check still had to be paid and the tow truck still had to be paid and my car is still in pieces. In response to "the owner's " answer, No, it was not dropped off after hours. It was dropped off at 4pm. I did not stay to physically see it taken off the tow truck because my ride home had other obligations and needed to get home. While it was late in the day, YOU WERE STILL OPEN and would be for another hour according to the posted hours. Second, while the blown engine is upsetting and frustrating, it is in no way the reason for my negative review. Your company asked me for my opinion of the service that I received, so I gave it. In addition, I do recall mentioning the other 2 companies (ALFA & Pro Tech Towing) in my review so I didn't lay the blame squarely on your shoulders. I wasn't there so I don't know who damaged my vehicle. What I do is my car had very MINOR DAMAGE to the passenger side front bumper and my car was returned to me with the bumper held on by zip ties. In your response you mention offering to fix the bumper even though it "wasn't your fault." I don't recall that offer from your company but if it happened, I'm sorry that I missed it initially. The offer certainly wasn't reiterated at any point and my bumper is still zip tied to my car. I do remember Ryan, the tow truck driver, calling me to make that offer on his own time and of his own accord, however, I didn't feel that was his responsibility given THREE CORPORATIONS had it in their power to rectify this situation or offer some sort of restitution and DID NOT. Finally, you indicated that you called me but I "refused to answer. " No, I didn't "refuse to answer, " I was at work just like you were trying to handle this and rectify the situation. THIS WAS NOT MY JOB. HOWEVER, IT WAS THE JOB OF THE THREE CORPORATIONS THAT I PAID MONEY TO (ALFA MONTHLY) TO TAKE CARE OF MY CAR AND RETURN IT TO ME THE WAY IT LEFT ME, IN ONE PIECE. Thanks for your time.

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Andrea Page

Took my brother’s car to have it diagnosed for a reasonable fee. Diagnosed as a leaking thermostat housing. They even took a video to show problem. We replaced the thermostat housing which improved the leak but did not stop it. Water pump was also leaking, which I assume they missed or overlooked in their evaluation. They were very fair and reimbursed the diagnostic fee since repair did not solve the issue. Very nice, understanding group. I would use them again. DP

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Support Commonsense (Truth be known)

A little hiccup on the repairs but in the end I'm very happy. Me and my wife work full time jobs and we're in the middle of moving into a new home so I didn't have time to do the work myself and I use to be a diesel tech. They were nice about everything so I recommend them.