Northeast Automotive MA 01095

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Nicholas Bailey

Joe the owner of the Northeast was hired to simply compress a pair of coil springs to complete a strut assembly. This is normally an hour or 2 job. After a week, I went to the shop and saw my suspension on the floor nearly bent in half. He refuses to make the situation right and I am out a few hundred dollars because of him. Please please avoid this shop. I’ve never experienced customer service like this before. The worst part about this was that he was rude about the situation!!!!!! Avoid this shop!!!

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David P.

Although several of the previous reviews mentioned rude remarks and poor attitudes my experience was much different. The lady in the office, Anna and I were talking while my vehicle was being inspected and she seemed very nice and great to talk with. Although my vehicle failed inspection, Joe and Anna took the time to explain why and were very kind during the process.

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TJ BIBEAU

Northeast Automotive is clearly not for the people with the rude remarks they made and terribly slow service. Not only did they wrongfully fail me for my inspection sticker, they made me wait 2 hours for re-inspection and made the remark of “I’ll crack his windshield so he has to come back again” while I was in the lobby. I advise you and your car stay far far away from Northeast Automotive!!!